Director - Site Reliability Engineering

Visa • Austin, TX

77d • $176,400 - $256,000

About The Position

Join Visa’s Technology Organization, a dynamic community of problem solvers and innovators dedicated to redefining the future of commerce. We manage one of the world’s most advanced processing networks, handling over 65,000 secure transactions per second across 80 million merchants, 15,000 financial institutions, and billions of individuals. As a Director in the Site Reliability Engineering (SRE) function, you will lead efforts to ensure stability, security, and efficiency of our applications and systems, driving continuous improvement and innovation.

Requirements

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD.
• 12+ years of relevant work experience with a bachelor’s degree in computer science, OR, 15+ years of work experience in Site Reliability Engineering.
• 10+ years of experience with JAVA, J2EE applications, and a deep understanding of Web Services technologies: REST & SOAP.
• 5+ years of experience managing applications on Containers (Docker) and Cloud (AWS, GCP, Azure).
• Strong understanding of relational databases and middleware stacks (IIS, .NET, Java, TcServer, JBoss, Containers).
• Proficiency in client-side technologies such as Struts, JSP, AJAX, JavaScript, and JQuery.
• Deep understanding of SOA principles and Web Services technologies.
• Experience in OO design and design patterns.
• Comfortable working on both Windows and Linux environments.
• Proficiency in scripting languages such as Shell scripting (Bash), JavaScript, and Python.
• Experience with building environments using Maven/Ant and continuous integration tools.
• Experience with Docker and Kubernetes.
• Experience with integrating third-party Web Services.

Nice To Haves

• Knowledge of Generative AI capabilities and use cases.
• 5+ years of leading and building Site Reliability teams.
• Exceptional analytical and problem-solving skills, along with strong oral and written communication abilities.
• Proven proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects.
• Experience in creating tools to automate production support activities.
• Knowledge of monitoring tools and observability practices.
• Experience in fast-paced 24x7 environments, demonstrating adaptability, empathy, and confident decision-making.

Responsibilities

• Ensure the security and safety of application services and platforms.
• Maintain zero downtime by swiftly addressing any issues to ensure the environment is always operational.
• Oversee all activities within the environment, including deploying new code.
• Inspire and lead the team to deliver strategic and innovative approaches that drive Visa’s growth.
• Build strong partnerships with key stakeholders, including product management, engineering, design, and operations.
• Impact strategic decisions at all levels by interacting with other leaders on complex issues.
• Communicate effectively with both technical and business partners.
• Regularly analyze the environment and promote the adoption of automation and Generative AI.
• Lead cloud infrastructure adoption and migration, ensuring a seamless transition with minimal downtime.
• Run problem bridges by collaborating with different functional and technical teams.
• Proactively share important context and information with relevant stakeholders.
• Spearhead the enhancement of operational practices focusing on efficiency, security, and excellence.

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees