Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare! ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®. PRIMARY FUNCTION: The Director, Single Billing Office (SBO) is responsible for the strategic leadership, operational management, and performance outcomes of the organization’s centralized patient and guarantor billing functions. This position oversees certain tasks within the post-service revenue cycle, including payment posting, daily cash reconciliation, remittance posting, backend payments, customer service, self-pay accounts receivable, bad debt management, financial assistance program administration, patient statement processing, and mail and document operations. The Director will ensure efficient, compliant, and patient-centered operations across the SBO, leveraging the Epic system to optimize workflows, drive performance metrics, and enhance the overall patient financial experience. This role requires close collaboration with other Revenue Cycle leaders, Finance, Compliance, Patient Access, IT, and external vendors.