Director, Services

Majesco

5d•$140,000 - $160,000•Remote

About The Position

Majesco isn’t just riding the AI wave – we’re leading it for the P&C and L&AH insurance industry. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance core as a platform that lets insurers move faster, see farther, and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, and digital solutions so our customers can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and outcomes. In a world where change is constant, our native-cloud SaaS platform empowers insurers the agility to adapt to market and risk shifts quickly, reshape their operational cost structure, accelerate innovation readiness, and rethink how insurance can be done with the intelligence to stay ahead. With 1000+ implementations, we are the AI insurance leader that over 350 insurers, reinsurers, MGAs rely on to rethink how insurance can be done in today’s modern era of insurance. Break free from the past and build the future of insurance. Director, Services Location: Majesco is a remote-first workplace; however, this position requires the successful candidate to be within commuting distance of the NY/NJ are Job Overview The candidate must be an experienced, client-facing Director, Services who has successfully and simultaneously managed multiple complex software projects and programs. The individual will have a strong understanding of the Property & Casualty Insurance domain across various Lines of Business, and will play a highly visible, client facing and consultative role. As the business liaison between the client and technical team, this role provides support throughout the project development life cycle. Experience managing large, complex software engagements in the Property & Casualty and/or Life, Annuity and Health Insurance domain space across various Lines of Business is a must (Personal and/or Commercial Lines). This candidate must based in New Jersey, and must be willing to travel to 2-3 different client locations each month for multiple days within this geographic area. Experience managing people of varying skill sets and experience and may have 2-4 direct reports.

Requirements

Minimum 17+ years of experience with 8+ years in Project Management and 8+ years in Property & Casualty Insurance experience across various Lines of Business (Commercial and or Personal Lines).
Extensive experience delivering package or Software-As-A-Service (SAAS) solutions in an Agile environment is a MUST.
Strong leadership skills.
Ability to create and maintain project schedules, budgets, and resource maps.
Ability to apply project control activities such as change, risk and issue management to ensure an on time/on budget delivery.
Excellent verbal and written communication skills, appropriate to the audience.
Ability to take the initiative and solve problems as they arise.
Excellent organizational and problem-solving skills.
Ability to produce quality work within an aggressive schedule.
Ability to build and maintain strong client relationships.

Nice To Haves

Experience with NetSuite, Jira and experience managing 3rd party vendors and contractors is a plus.
Bachelor’s degree or global equivalent required; CPCU, PMP and/or Scrum Master certification is a plus.

Responsibilities

Responsible for a portfolio of delivery programs and projects
Responsible for project financials/deviations using NetSuite, profitability, project resources, timelines and quality of all deliverables and project outcomes.
Provides clear and consistent messages which are delivered to the project team and clients.
Work closely with technical teams and act as a liaison between the technical teams and the client
Coordinates program team resources and make assignments based on skill, capacity, and priority
Provides timely and accurate status updates (both internally and to the Client).
Responsible for adherence to Majesco delivery implementation Playbook process requirements; outlines plan and monitors status, as required.
Provides oversight, ongoing coaching and feedback to the program/project resources, timelines and quality of all deliverables and program/project outcomes
Resolves issues and risks as needed and displays clear and transparent communication with Majesco executives or Clients
Responsible for driving consistency and repeatable program/project delivery processes and procedures
Drives project estimates and creates Statements of Work (SOW’s)
Provides thought leadership and strategic direction
Manages status to Executive Sponsor / Steering Committee; leads Client Steering Committee meetings