Shi International-posted 3 months ago
$125,000 - $250,000/Yr
Full-time • Senior
Somerset, NJ
Professional, Scientific, and Technical Services

SHI is seeking a dynamic and strategic Director of Services Alliances to lead and expand our ecosystem of service delivery partners. This role is responsible for developing and managing strategic relationships with key partners, ensuring alignment with SHI's go-to-market strategy, and driving revenue growth through collaborative service offerings. The ideal candidate will have deep experience in partner management, service delivery models, and strategic planning within the IT services industry.

  • Define and execute the strategy for building and scaling SHI's services alliances ecosystem.
  • Identify and onboard new service partners that complement SHI's offerings in cloud, networking, security, managed services, and professional services.
  • Cultivate strong executive-level relationships with key service partners.
  • Serve as the primary point of contact for strategic service alliance partners.
  • Collaborate with sales, marketing, and service delivery teams to develop joint value propositions and go-to-market plans.
  • Ensure partner services are integrated into SHI's sales motions and solution offerings.
  • Establish KPIs and performance metrics to measure the success of service alliances.
  • Monitor partner performance and ensure compliance with SHI's quality standards and customer satisfaction goals.
  • Work closely with internal stakeholders across sales, practice leads, operations, legal, and finance to support alliance initiatives.
  • Lead cross-functional teams to grow joint service solutions pipeline and revenue.
  • Develop and implement strategic service delivery plans to enhance customer satisfaction and drive business growth.
  • Lead and manage the services team, fostering a culture of excellence, collaboration, and continuous improvement.
  • Oversee resource allocation and operational budgeting, ensuring optimal utilization of assets to achieve service delivery goals.
  • Monitor and evaluate service delivery performance through data-driven metrics and analytics to drive improvements and ensure alignment with strategic objectives.
  • Collaborate with cross-functional teams to integrate service delivery into business processes, enhancing operational efficiency and effectiveness.
  • Build and maintain relationships with key stakeholders, including clients, partners, and vendors, to support service delivery initiatives and drive organizational success.
  • Ensure compliance with service delivery policies, procedures, and standards, safeguarding the organization's reputation and integrity.
  • Identify and mitigate service delivery risks through comprehensive risk management strategies and contingency planning.
  • Drive innovation in service delivery practices, leveraging technology and best practices to enhance efficiency and performance.
  • Report on service delivery performance and strategic initiatives to senior leadership, providing insights and recommendations for future planning.
  • Completed Bachelor's Degree in Sales, Information Technology, or a related field, or relevant work experience required.
  • Master's Degree in Business Administration preferred.
  • 7-10 years of experience in Sales, Information Technology, or a relevant functional area.
  • 4+ years of experience in a management position required.
  • 15+ years of experience in Strategic Alliances, Partner Management, or Business Development in the IT Industry.
  • Proven track record of building and scaling service partnerships that drive revenue and customer value.
  • Strong understanding of cloud, cybersecurity, managed services, and professional services landscapes.
  • Excellent communication, negotiation, and executive relationship-building skills.
  • Ability to travel to SHI, Partner, and Customer Events.
  • Ability to travel 50%.
  • Medical
  • Vision
  • Dental
  • 401K
  • Flexible spending
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