Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. As the Director of ServiceNow Solutions & Integrations, you will lead a global team of engineers and architects responsible for the design, delivery, and optimization of enterprise solutions built on the ServiceNow platform. This includes overseeing integrations with critical business systems such as Genesys Cloud, Okta, Workday, and other enterprise applications to enable seamless, end-to-end workflows. In this highly visible leadership role, you will also own the ITSM process framework, driving definition, governance, and maturity across Incident, Request, Problem, Change, and related practices. You will partner with business and IT stakeholders to ensure alignment with ITIL principles and continuous service improvement. Additionally, you will lead a small development team for the internal enablement and implementation of Genesys Cloud solutions to support enterprise operations and employee experience initiatives.