Director, Service (Cleveland Browns)

Legends Global • Berea, OH

20h • Onsite

About The Position

The Cleveland Browns and Legends have an expansive partnership to support all aspects of the New Huntington Bank Field project including market analysis, product design and development, data and analytics strategy, and holistic revenue generation across partnerships, ticketing and suites sales. Legends is proud to support and represent the Browns during this historic moment in Northeast Ohio. The Director, Service will be responsible for overseeing the planning, development, and activations of all service aspects in ticketing, premium, and partnerships.

Requirements

• Experience managing a team of 4 or more people in the premium service space
• Skilled analyzing data, developing concise recommendations and presenting to executive leadership
• Outstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholders
• Ability to manage a high level of detail across multiple projects and to prioritize efficiently
• High emotional intelligence, intellectual curiosity and desire to grow professionally
• Ability to prioritize and meet competing deadlines independently
• Ability to manage multiple tasks simultaneously, while remaining organized, efficient and calm under pressure
• Proven ability to work collaboratively in a team-oriented environment
• Bachelor’s degree or equivalent
• 6 plus years of successful sales & service management experience (sports business a plus)

Nice To Haves

• Partnership Activation experience a plus

Responsibilities

• Lead the planning, development and activation of all service offerings including the creation of a service identity and pioneering a proactive service culture
• Work directly with potential partners and suite clients, in conjunction with sales and activation, to understand brand objectives and educate the brand team(s) on optimizing their partnership
• In accordance with all internal and external parties, support the development and execution of partnership strategies and guidelines including announcements, activation build outs, and creative/experiential brand guides
• Project manage key initiatives as needed to ensure coordination across revenue lines when dealing with external parties including third-party agencies, architects, hospitality, etc. to develop and streamline sales processes that improve sales efficiency. Key examples include the ongoing function of the sales center, marketing campaigns, website, brochure, etc.
• Key role in maintaining alignment between partnerships, sales, marketing, business operations, finance, and other stakeholders to share insights and centralize information. Key examples include monthly reporting, budget reconciliation and tracking.
• Plan and execute key industry networking events to identify new business and create experiences for prospective clients
• Attract, mentor, and manage a team of service minded individuals. Champion a positive culture through team building, professional development, and innovative techniques
• Foster strong, collaborative working relationships with the Cleveland Browns organization and business partners

Benefits

• Competitive salary plus bonus opportunities commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director