Director Service Sales

Nihon Kohden America-posted 2 days ago

$108,000 - $172,000/Yr

Full-time • Director

Onsite • Irvine, CA

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The Director Service Sales will be responsible for driving the commercial strategy and execution for the service division. This role involves leading a team to enhance customer satisfaction, optimizing service revenue, and ensuring compliance with industry standards. Key success factors include driving service revenue, contract penetration, warranty conversion, and contract renewals. Essential Functions and Main Duties Develop and implement commercial strategies to drive service revenue growth and improve customer satisfaction. Build and maintain strong relationships with key customers, understanding their needs and ensuring the delivery of exceptional service. Identify opportunities to optimize service revenue through upselling, cross-selling, and new service offerings. Ensure service activities comply with regulatory standards and internal quality assurance processes. Work closely with other departments, including sales, marketing, and product development, to align service strategies with overall business goals. Monitor and analyze service performance metrics, providing regular reports to senior management and making data-driven decisions to improve service delivery. Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements. Exhibit manager competencies. Adhere to all company policies, procedures, and business ethics codes. Duties may be modified or assigned at any time based on business need.

Develop and implement commercial strategies to drive service revenue growth and improve customer satisfaction.
Build and maintain strong relationships with key customers, understanding their needs and ensuring the delivery of exceptional service.
Identify opportunities to optimize service revenue through upselling, cross-selling, and new service offerings.
Ensure service activities comply with regulatory standards and internal quality assurance processes.
Work closely with other departments, including sales, marketing, and product development, to align service strategies with overall business goals.
Monitor and analyze service performance metrics, providing regular reports to senior management and making data-driven decisions to improve service delivery.
Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities.
Complete company people management requirements.
Exhibit manager competencies.
Adhere to all company policies, procedures, and business ethics codes.
Duties may be modified or assigned at any time based on business need.

Bachelor's degree in business, engineering, or a related field; MBA or equivalent advanced degree is preferred.
7+ years of experience in the medical devices industry, with at least 5 years in a commercial leadership role.
5+ years of experience of people management experience, including driving results through others, leading teams or projects, and providing training.
Familiarity with regulatory requirements and quality standards in the industry is preferred.
Communicate clearly and professionally through effective listening, speaking and writing skills.
Articulate; writes clear and concise instructions, policies, and on-going communications with employees.
Able to speak and present information in front of internal and external groups.
Experience developing and executing long-term commercial strategies
Strong analytical and problem-solving skills, with the ability to make data-driven decisions
A strong commitment to understanding and meeting customer needs
Ability to work productively with customers and internal stakeholders, to build positive relationships, and to effectively push-back as needed.
Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
Able to work effectively both independently and in a collaborative team environment

MBA or equivalent advanced degree is preferred.
Familiarity with regulatory requirements and quality standards in the industry is preferred.

Relocation assistance is available for qualified candidates to our Irvine, CA headquarters.
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America.

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