Director, Service Portfolio Management

Hyland

22d•$176,000 - $220,000

About The Position

The Director Service Portfolio Management is responsible for leading the design management and evolution of the company’s services portfolio. This position owns the strategic and lifecycle responsibilities of service offerings supported by operations for project management execution. The Director Service Portfolio Management uses a structured framework (ex. Pragmatic Marketing) to guide service development from ideation through post-launch refresh ensuring alignment and consistent engagement with business stakeholders. This position is critical to simplifying and rationalizing the company’s portfolio to improve customer value drive adoption and enhance financial performance.

Requirements

Proven experience in service portfolio or product management ideally in a software or technology services environment
Strong leadership and cross-functional collaboration skills with the ability to influence across departments
Background in marketing or strong marketing acumen to support branding and positioning efforts
Excellent communication and presentation skills
Strategic thinker with a bias for action and results
Bachelor’s degree required
8–12 years of experience in services management product management or related roles
Experience working in matrixed organizations and managing global virtual teams

Nice To Haves

MBA or equivalent experience preferred.

Responsibilities

Lead the simplification and convergence of one-time and recurring service offerings to eliminate redundancy and internal competition
Create a continuum of services aligned to customer outcomes and lifecycle stages (Land Adopt Expand Renew)
Maintain a balanced portfolio across the full lifecycle: Discover Design Create Launch and Optimize
Operate within a structured NPI/NSI framework to manage offers from ideation to post-launch refresh
Define and build differentiated outcome-aligned service value propositions
Ensure offerings meet addressable markets through market validation competitive analysis and customer insights
Collaborate with Sales Pre-Sales Service Delivery teams to align services strategy with overall company goals
Partner with Product & Service Marketing to design and execute go to market activities
Develop sales enablement materials and training to support positioning and selling of services
Ensure consistent engagement points and phase gates with business stakeholders throughout the offer lifecycle
Develop value-based pricing strategies and articulate financial outcomes at both portfolio and offer levels
Regularly monitor and report on portfolio performance including bookings revenue margin and adoption metrics
Grow recurring services bookings to represent 40% of total services annual bookings over a three-year period