Director, Service Design

Belden, Inc • Carmel, IN

89d • $160,000 - $225,000

About The Position

As the Service Design Director, you will lead the strategy and development of our global services portfolio, ensuring it enhances our solution offerings across priority vertical markets and complements the regional needs of our commercial organizations. You will design both standard and vertical-specific services spanning the entire customer experience spectrum—including design, install, hypercare, and run & maintain phases. You are accountable for global governance standards and for seamless handoffs to regional service managers for delivery. This is a growth-focused role—ideal for a builder who thrives in uncertainty, demonstrates resilience and initiative, and is motivated by creating new processes and solutions rather than maintaining established routines. You will manage, mentor, and develop a team of Service Offering Managers, Innovation Service Designers, and Service Enablement Managers. Flexible work options are available (Remote/Hybrid, with travel as required).

Requirements

• Builder’s Mindset: Comfortable with ambiguity, energized by creating new processes and offerings, and ready to change behaviors across the organization.
• Customer Obsession: Deeply focused on understanding customer challenges with a passion for creating unique vertical-specific services.
• Outcome Orientation: Committed to delivering tangible results, measuring impact through overall solution adoption and increased sales win rates.
• Cross-Functional Processes & Execution: Skilled at creating governance and partnering across portfolio teams and regional commercial teams.
• Team Accelerator: Proven ability to mentor, inspire, and grow a high-performing team in a fast-paced, evolving environment.

Responsibilities

• Set the vision and roadmap for Belden’s global services portfolio, aligned with innovation and vertical market needs.
• Create and launch innovative, vertical-specific service offerings that drive adoption and set Belden apart in addition to standard services required of a solutions provider.
• Establish and enforce global standards for service design and delivery, while partnering with regional commercial teams to ensure practical execution, local market relevance, and effective knowledge transfer from design to front-line delivery.

Benefits

• Health/dental/vision insurance
• Long term/short term disability
• Life insurance
• HSA/FSA
• Matching retirement plans
• Paid vacation
• Parental leave
• Employee stock purchase plan
• Paid leave for volunteer work
• Training opportunities
• Professional talent management and succession planning
• Corporate health well-being initiatives
• Commitment to diversity, equity, inclusion and sustainability

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees