Director Server & Client Solutions

Movado Group, Inc • Paramus, NJ

95d • $170,000 - $185,000

About The Position

At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Our people are the cornerstone of business – we invite you to grow your career with us. The Director of Global Infrastructure & Operations, is the strategic leader responsible for defining and executing the global Infrastructure technology vision for our global business operations. This role oversees the design, implementation and operation of the enterprise wide technology infrastructure—including hybrid cloud environments (AWS and private cloud), data centers, end user computing (Windows, Mac and iOS), license and service desk operations—and ensures that services are reliable, secure, compliant and aligned with business objectives. Acting as a trusted adviser to the Chief Information Officer, the Director drives continuous improvement and innovation, integrates emerging technologies (AI, automation, platform engineering) and leads a high performing team that enables productivity and business agility.

Requirements

• Bachelor’s degree in computer science, Information Systems or a related field; Master’s degree preferred.
• Minimum of 10 years’ progressive experience in IT infrastructure management, with at least five years in a senior leadership role.
• Demonstrated success leading large, complex, hybrid infrastructures (on‑premises, private cloud and public cloud) and modernizing legacy environments.
• Deep expertise in networking, cloud platforms (AWS, Azure, GCP), virtualization, storage, end‑user computing, data center operations and cybersecurity frameworks.
• Experience integrating AI and automation into IT operations and service desk functions.
• Proven ability to develop and manage budgets, optimize costs and negotiate vendor contracts.
• Strong leadership, communication and interpersonal skills; ability to build trust, influence stakeholders and manage globally distributed teams.
• Familiarity with ITSM/ITIL practices and DevOps/Platform Engineering concepts; relevant certifications (e.g., ITIL, PMP, CISSP, AWS Solutions Architect, VMware, Cisco) are desirable.

Responsibilities

• Develop and execute the infrastructure strategy: Create a comprehensive multi year IT infrastructure strategy that supports organizational growth and operational excellence.
• Maintain a forward looking technology roadmap that anticipates business needs 3–5 years ahead, evaluates emerging technologies (cloud, AI/ML, automation, zero trust, edge computing) and recommends appropriate adoption.
• Align technology investments with business objectives: Partner with executive leadership, business units and joint venture partners to ensure technology investments support corporate goals.
• Provide thought leadership on modernization, digital transformation and technology integration during mergers and new market expansion.
• Establish global standards and governance: Define and enforce global technology standards, policies and architectural principles that promote interoperability, scalability, security and sustainability.
• Lead infrastructure design and operations: Oversee the design, deployment and life cycle management of global infrastructure including data centers, hybrid cloud (AWS, private cloud, SaaS), servers, storage, virtualization, desktop and mobile technologies.
• Ensure systems are resilient, high performing and cost effective.
• Modernize service desk and user experience: Lead global service desk operations and end user technology experience; modernize support through automation, AI enabled self service and proactive monitoring to deliver seamless, high performing tools and services.
• Cultivate a 'follow the sun' support model to ensure 24×7 coverage across all geographies.
• Define and implement robust business continuity, backup and disaster recovery strategies; perform regular testing and continuously improve recovery time objectives and service resiliency.
• Maintain enterprise license management for applications and platforms (e.g., SAP, Office 365); manage hardware and software inventories, life cycle refreshes and end of life plans.
• Ensure the security and integrity of global IT infrastructure by implementing and enforcing comprehensive cybersecurity measures—identity and access management, endpoint protection, encryption, zero trust architecture—and collaborating with the Cyber Security team and CIO on strategy and incident response.
• Develop policies and procedures to ensure compliance with relevant regulations and standards (e.g., GDPR, SOX, SOC1/SOC2, PCI DSS) and conduct regular security assessments and audits to identify and mitigate risks.
• Recruit, inspire and lead a geographically dispersed infrastructure and operations team; establish clear objectives and performance metrics; provide coaching, mentorship and professional development opportunities.
• Promote an inclusive, collaborative culture that values innovation, continuous improvement and customer focus; encourage adoption of product and platform mindsets.
• Coordinate with internal and external partners, vendors and joint venture teams to ensure unified service delivery and technology alignment.
• Develop and manage the global infrastructure budget; forecast and control capital and operational expenses; identify opportunities for cost optimization through consolidation, automation and cloud FinOps practices.
• Negotiate and manage vendor contracts, service level agreements and licensing arrangements to ensure value, performance and compliance.
• Implement and continuously refine IT service management (ITSM) practices based on industry frameworks such as ITIL, COBIT and ISO; standardize processes for incident, change, problem, asset and configuration management to ensure consistent service delivery and continuous improvement.
• Produce regular key performance indicator (KPI) and service level reports; monitor systems and applications to ensure adherence to availability, performance and quality objectives; present metrics to executive leadership and stakeholders.

Benefits

• Access to medical plans
• Dental plans
• Vision plan
• Life Insurance
• Accidental Dismemberment & Death Insurance
• Tuition Reimbursement program
• 401(k)
• Short-Term Disability
• Long-Term Disability
• Parental Leave
• Legal Plan
• Employee Assistance Program
• Pet Insurance
• Flexible Spending Account
• Critical Illness Insurance
• Watch Accommodations/Discounts
• Paid Time Off
• Company Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees