About The Position

The Services organization is a key driver of growth for Mastercard providing cutting-edge services that help our customers grow. Bringing together our unique and proprietary data, technology, and insights and expertise into a single organization, Services relentlessly focuses on meeting the needs of our customers, acting as a critical part of our business growth. Representing over a third of Mastercard revenues, Services is a key differentiator for Mastercard. The Network Services team focuses on further optimizing the Mastercard network to accelerate sales activities and drive value for our customers at scale. We are seeking a Director, NAM Network Services who will support the delivery and growth of our network services business, working in close conjunction with regional stakeholders to execute our network services strategy. The role will directly report into the NAM Network Services Lead. This position will be a critical part of our NAM Network Services team, responsible for delivering and growing our network services business across the NAM region. Working in close partnership with regional stakeholders and broader Network Services team, you will deliver on the short-term goals for the region while positioning us for long-term success and continued growth.

Requirements

  • Self-directed and motivated: a self-starter with proven ability to excel in a fluid environment
  • Demonstrated ability to learn and adapt rapidly within new environments
  • Strong track record of execution, specifically for complex, multi-stakeholder initiatives
  • Ability to accept ambiguity and work in a fast-paced, innovative environment
  • Strong analytic skills: comfort in working with data and demonstrated proficiency in translating information into compelling narratives
  • Strong stakeholder management skills and ability to work across teams
  • Written and verbal communication: ability to effectively articulate value proposition, create alignment, and generate excitement with internal and external stakeholders though various channels (meetings, presentations, emails)

Responsibilities

  • Supporting the end-to-end lifecycle of network initiatives, including origination and analysis, program and proposal development, socialization and syndication, client interaction, development and articulation of our customer success approach, and execution
  • Monitoring the financial and operational performance of network initiatives in NAM, ensuring that delivery is in line with expectations and addressing areas of challenge/opportunity
  • Identifying opportunities to optimize and improve the performance of existing network initiatives
  • Supporting the definition and execution of go-to-market strategies for new models, bundles, and solutions
  • Contributing to the development our network services strategy, including identification of future opportunities, refinement of best practices, and implementation of sustainable growth approaches
  • Building trust-based relationships with key stakeholders including global and regional product, account management, sales teams, legal teams, finance teams, and customer success, amongst others

Benefits

  • insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • flexible spending account and health savings account
  • paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • deferred compensation for eligible roles
  • fitness reimbursement or on-site fitness facilities
  • eligibility for tuition reimbursement
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