Director, Security Technology Product Management

Fidelity•Merrimack, NH

10d•Hybrid

About The Position

Director, Security Technology Product Management The Role We are seeking a candidate who has proven experience delivering creative solutions to complex problems in a fast paced, deadline-driven work environment. The ideal candidate will apply critical thinking to prioritize deliverables. Our team is passionate about the Global Security Mission - 'Protect Fidelity’s assets: our reputation, our people, our clients and our vital business information, processes and facilities.' We are seeking a candidate who is just as driven as we are to support the needs of Fidelity’s Business Units, while protecting our most valuable assets. This role will lead high-impact programs focused on security technology innovation and will be accountable for the oversight and execution of our strategic roadmap in partnership with vendor management, finance, and enterprise technology. This role will be responsible for driving Fidelity-wide initiatives, managing critical partner relationships, and delivering regular executive-level updates that inform strategic decisions and ensure transparency across the organization. The role demands strong competencies in Program Management, Process Optimization, and Data Analytics, along with the ability to collaborate effectively across all levels of the organization. Success in this position requires navigating complex stakeholder environments with agility and the ability to deliver key outcomes across multiple medium to high complexity initiatives. The ideal candidate excels in managing through ambiguity and can seamlessly shift between tactical execution and strategic planning.

Requirements

10+ years of experience in program management, vendor oversight, financial operations, and change management within a regulated enterprise environment.
Proven success in leading enterprise technology implementations, particularly in physical security, investigations, or infrastructure modernization.
Strong understanding of data-driven performance metrics.
Demonstrated ability to influence across organizational boundaries, build consensus, and drive alignment at all levels.
Experience in developing and managing KPIs to support strategic decision-making and continuous improvement.
Expertise in executive communication, including the ability to craft compelling presentations that translate complex data into strategic insights.
Enhances operational resilience through modernized and integrated security infrastructure.
Improves financial discipline via rigorous reconciliation and vendor accountability.
Accelerates innovation by identifying and deploying emerging technologies that support enterprise security goals.
Strengthens executive oversight through transparent reporting, strategic engagement, and actionable insights.
Supports organizational change through structured change management and stakeholder engagement.
Drives performance through clear, measurable KPIs that align with Fidelity’s strategic objectives.
Enables strategic decision-making through compelling, data-driven executive presentations.

Responsibilities

Define and execute multi-year roadmaps for physical security technology modernization, aligned with enterprise priorities and business needs.
Provide transparency, artifact management and ongoing updates via SharePoint team site(s).
Oversee strategic vendor relationships, including contract negotiation, SLA management, performance tracking, and compliance assurance.
Partner with Finance and Procurement to manage budgets, reconcile spend, and ensure transparency and fiscal discipline.
Lead deployment of smart infrastructure, analytics platforms, and automation tools that enhance investigative and operational capabilities.
Provide regular updates to senior leadership, including risk assessments, strategic insights, and decision support to guide enterprise-level decisions.
Develop and execute change management plans to support adoption of new technologies and workflows, ensuring minimal disruption and maximum value realization.
Establish and monitor KPIs to evaluate program effectiveness, vendor performance, financial impact, and strategic alignment.
Create and deliver executive-level presentations that synthesize program data, performance metrics, and strategic insights into clear, actionable narratives.
Operating cross-functionally across Fidelity, engaging with Security Operations, HR, Legal, Risk, Compliance, Procurement, and Technology to ensure alignment and integration.
Leading strategic programs that deliver measurable business outcomes, including cost optimization, risk mitigation, and operational resilience.
Managing complex vendor ecosystems, ensuring performance, compliance, and financial accountability.
Delivering executive-level reporting, including program status, financial adherence, risk posture, and strategic recommendations.
Driving change management strategies to ensure successful adoption of new technologies and processes across the enterprise.
Developing and overseeing Key Performance Indicators (KPIs) to measure program success, vendor performance, and operational impact.
Creating executive-level presentations that leverage data and analytics to tell a complete, compelling story—enabling informed decision-making and strategic alignment.