Director, Security Operations Center

Capital One•McLean, VA

15h

About The Position

Director, Security Operations Center At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! Within GWS, our Global Security Operations Center (GSOC ), or as we call it, Sentry, is the heart of our physical security function, operating around the clock to ensure proactive monitoring, analysis, and response to security incidents. That’s why our team is seeking a dynamic and experienced Director, Sentry Operations. The Sentry Operations Center Director will strengthen our capabilities to detect, deter, and respond to threats effectively. They will oversee multiple security operations centers across the footprint that monitor and manage physical security incidents 24/7. This role requires a seasoned security leader who combines operational expertise with strategic vision to optimize GSOC processes, maintain high levels of situational awareness, drive continuous improvement, and develop talent to their full potential. The ideal candidate should: Proactively set the tone and culture for the team by leading with purpose, fostering a culture of psychological safety where every team member can thrive and contribute to our shared mission Own and demonstrate Capital One values and integrate them into both own and team’s work products and communications Lead and motivate high performing teams in a 24/7 operational setting Possess strong industry influence, and knowledge of physical security principles, incident response best practices, and situational awareness techniques Have experience with security operations center management, data analysis, business continuity, and incident management Anticipate and mitigate risks and make complex decisions that have broad impact Effectively leverage strategic influence across a network of broad groups to drive results in a matrixed environment, passionately supporting team needs and development Inspire diversity of thought among stakeholders at all levels and regularly build buy-in for strategic initiatives Proactively pull teams together, identifying and mobilizing others towards long-term destination, influencing others to exceed expectations Demonstrate strong execution skills with the ability to negotiate, set, and deliver multiple priorities independently Delegate appropriately and empower team to problem solve Own group results, and skillfully manage projects, willing and able to make tough or unpopular decisions if it is the right thing to do Communicate as a Senior Leader, tailoring messages to the audience and bringing in context from a variety of competing interests (reputational, business, etc)

Requirements

Bachelor's Degree or military experience
At least 10 years of experience in physical security operations, security command centers, or crisis management call centers
At least 5 years of people management experience

Nice To Haves

Master’s or advanced degree
Experienced with GSOC technologies such as access control, surveillance systems, and incident management software

Responsibilities

Develop and implement strategic goals, policies, and protocols for the GSOC to align with the overall security and risk management strategy
Serve as a senior decision maker for critical security incidents, providing real-time direction and escalation as needed
Establish and execute protocols for effective incident response, crisis management, and emergency communications
Coordinate after-action reviews for major incidents, identifying lessons learned and implementing improvements to enhance incident response capabilities
Integrate threat intelligence into daily GSOC operations to anticipate risks, identify patterns, and enhance proactive response measures
Understand the business drivers, and associate culture of the enterprise and partner with relevant stakeholders to ensure regulatory compliance, data protection, and associate protection are are in place
Assess and implement technology solutions, in partnership with Security Technology teams, including surveillance systems, alarm monitoring, access control, and incident management software to enhance efficiency and effectiveness
Continuously evaluate and optimize workflows, ensuring the team utilized best practices in monitoring, risk assessment, and reporting
Stays current with industry trends, emerging technologies, and threat landscapes, making recommendations for advancements in capabilities
Fostering a high-performance culture focused on vigilance, resilience, and continuous improvement
Oversee training programs for GSOC personnel to ensure preparedness in handling a wide range of security incidents
Drive quality assurance programs to assess and improve team performance, including regular exercises, simulations, and Standard Operating Procedures (SOP) reviews
Provide regular briefings to executive leadership on security posture and performance metrics
Establish clear communication channels and reporting mechanisms for sharing information with key stakeholders and senior leadership during incidents
Collaborate with external law enforcements and industry partners for information sharing, best practices, and trend analysis