Director, SDI Risk Engineer

Arch Insurance Group Inc. • Kansas City, MO

3d • Hybrid

About The Position

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Position Summary This position primarily supports Arch Insurance Group’s Construction Specialty Products business unit by assisting underwriting in risk prequalification, assessment and selection; identifying/guiding customer service needs and developing appropriate service plans; managing agreed upon account activities, expenses and relationships; monitoring and maintaining risk control; and developing/delivering risk control information that assists Underwriting and clients in understanding, evaluating and controlling exposures. Technical Skills Risk Selection The primary function of this position is to support the placement of profitable insurance. Specific technical activities will include: Working collaboratively with Underwriting to review risk submissions to ensure that they include adequate information for you to lead and complete a meaningful Operational risk evaluation based on contemplated program coverages. Leading standardized Insured evaluation from an Operational risk and subcontracting standpoint for each client/prospect including Evaluation of QAQC program, scheduling methodology, software as applicable, and project management consistency as well as class of risk, geographical location, nature of occupancy, etc, and Identification of specific accidents/claims that represent atypical and typical occurrences. Responding to specific underwriter questions and provide support on operational processes and emerging Supporting account profitability by identifying appropriate risk control services, activities, and/or interventions. Supporting account acquisition through general marketing and account specific sales presentations. Providing pre-renewal monitoring and feedback to underwriter. Differentiate Arch Risk Control Solutions via strategic risk management philosophy. Customer Service Responding to customer service requests, meeting agreed upon needs and building customer relationships to support account retention. Acting as a technical resource for client best practices and inquiries Coordinating and performing Jobsite walks and corresponding feedback Maintaining touchpoints with Insured’s operational team as account stewardship Negotiating service specifications or customer service needs with the producer and/or account to develop service proposal and pricing for inclusion in underwriter proposal. Investigating and managing potential relationships with vendors as needed Ongoing Account Management Manage account relationships to meet or exceed expectations through: Evaluating client book based on current information to develop baseline Serving as the Internal expert for UW on all things "construction" Continually interfacing with UW on processes and procedures. Providing operational feedback around any referrals UW is reviewing Staying on top of industry trends and provide updates to UW Building and maintaining trusted advisor relationships with clients, producers, underwriters, and other team partners. Monitoring assigned account risk control activities to ensure that service and financial outcomes are delivered in accordance with agreed upon criteria. Serving as a liaison with Arch claims and TPAs. Monitoring significant claims activity and getting involved as appropriate to minimize future potential. As necessary, participating in claim reviews. Additive Services Facilitating Client group meeting Executing projects to improve internal team processes or help drive strategy as needed Partnering with UW around innovative training for our insureds Communications Represent Arch Risk Control Solutions in industry/trade group presentations and/or articles as well as client meetings. Must be comfortable presenting to groups as well as creating thorough written documentation of meetings with clients. Prepare technical information sheets for internal/external use on current topics of interest for clients and internal partners

Requirements

• Bachelor's Degree in a Technical Discipline or equivalent experience
• 8+ years of construction management roles, and/or Risk Control/Risk Management Experience (a broad background with experience in diverse industries and operations and knowledge in varied risk control disciplines (such as operational risk management, Quality Assurance and Control, or Subcontractor Prequalification)
• Technical Job Knowledge - broad commercial construction management
• Responsiveness – Focus on timeliness and quality
• Teamwork- ability to develop relationships/collaborate with internal and external partners/customers
• Communication - verbal & written ability to conduct complex research and simply communicate findings; ability to demonstrate/apply consulting and presentation skills
• Problem Solving/Decision Making - demonstrate skills as a creative/innovative and results oriented problem-solver
• Ability for frequent travel throughout the United States to service multi-state accounts and participate in internal meetings and industry functions. Estimated routine overnight travel is 30% with periodic peaks to 40 - 50%.

Nice To Haves

• Licenses, Certifications and/or Registrations, such as PE valued but not required

Responsibilities

• Working collaboratively with Underwriting to review risk submissions
• Leading standardized Insured evaluation from an Operational risk and subcontracting standpoint
• Responding to specific underwriter questions and provide support on operational processes and emerging
• Supporting account profitability by identifying appropriate risk control services, activities, and/or interventions.
• Supporting account acquisition through general marketing and account specific sales presentations.
• Providing pre-renewal monitoring and feedback to underwriter.
• Responding to customer service requests, meeting agreed upon needs and building customer relationships to support account retention.
• Acting as a technical resource for client best practices and inquiries
• Coordinating and performing Jobsite walks and corresponding feedback
• Maintaining touchpoints with Insured’s operational team as account stewardship
• Negotiating service specifications or customer service needs with the producer and/or account to develop service proposal and pricing for inclusion in underwriter proposal.
• Investigating and managing potential relationships with vendors as needed
• Evaluating client book based on current information to develop baseline
• Serving as the Internal expert for UW on all things "construction"
• Continually interfacing with UW on processes and procedures.
• Providing operational feedback around any referrals UW is reviewing
• Staying on top of industry trends and provide updates to UW
• Building and maintaining trusted advisor relationships with clients, producers, underwriters, and other team partners.
• Monitoring assigned account risk control activities to ensure that service and financial outcomes are delivered in accordance with agreed upon criteria.
• Serving as a liaison with Arch claims and TPAs.
• Monitoring significant claims activity and getting involved as appropriate to minimize future potential.
• As necessary, participating in claim reviews.
• Facilitating Client group meeting
• Executing projects to improve internal team processes or help drive strategy as needed
• Partnering with UW around innovative training for our insureds
• Represent Arch Risk Control Solutions in industry/trade group presentations and/or articles as well as client meetings.
• Prepare technical information sheets for internal/external use on current topics of interest for clients and internal partners

Benefits

• multiple medical plans plus dental, vision and prescription drug coverage
• a competitive 401k with generous matching
• PTO beginning at 20 days per year
• up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
• basic Life and AD&D Insurance as well as Short and Long-Term Disability
• Paid Parental Leave of up to 10 weeks
• Student Loan Assistance and Tuition Reimbursement
• Backup Child and Elder Care

What This Job Offers

• Job Type: Full-time
• Career Level: Director