Director, Sales Technology Systems

Klaviyo•Boston, MA

About The Position

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, we believe building a great company starts with building a great team. We welcome candidates from a wide range of backgrounds and experiences and value potential as much as direct experience. Klaviyo is a leading marketing automation and customer data platform built for B2C businesses. Since going public in 2023, we’ve been scaling rapidly and investing in the systems and infrastructure that power our next phase of growth. This is a high-impact opportunity to lead the transformation of Klaviyo’s Sales technology foundation as we evolve into a multi product, global platform and expand into enterprise and complex sales motions. About the Team The Sales Technology Systems team is part of Global Technology Solutions (GTS) and is responsible for the systems, data, and workflows that power Klaviyo’s go-to-market engine. The team partners closely with Sales, Revenue Operations, Finance Technology, and Data to deliver scalable, reliable, and insight-driven solutions. Core areas of ownership include Salesforce, CPQ, sales workflows, and integrations across the quote-to-cash lifecycle. This role reports to the VP of GTM Systems and leads a growing team of managers, analysts, and engineers.

Requirements

12–15+ years in Sales/GTM systems, business systems, or enterprise applications in a SaaS or technology company
5+ years leading teams, including managers, across Salesforce and related GTM systems
Experience scaling systems through major company inflection points such as moving upmarket, adding new products, or expanding globally
Deep expertise in Salesforce architecture, data models, workflows, and integrations
Experience supporting enterprise, sales-led motions (AEs, BDRs, inside sales)

Nice To Haves

Experience building or scaling CPQ and complex quote-to-cash workflows
Strong understanding of how Sales systems integrate with Finance and data platforms
Experience driving automation and AI-enabled workflows within Sales

Responsibilities

Own the Sales Technology vision and roadmap
Define and execute a multi-year strategy for Klaviyo’s Sales technology ecosystem aligned to revenue growth and enterprise expansion
Operate with urgency and high accountability, driving fast, high-quality execution in a rapidly evolving environment
Translate business priorities into a clear, scalable systems roadmap across Salesforce, CPQ, and GTM tooling
Lead and scale a high-performing team
Inspire and align the team around a clear vision while driving a culture of accountability, speed, and continuous improvement
Manage and develop a team of managers and individual contributors across analysts and engineers
Attract, retain, and develop top talent while building a culture of ownership, speed, and high standards
Establish clear ownership, operating rhythms, and delivery standards to drive consistent, high-quality outcomes
Build and scale core GTM systems
Define long-term system architecture and make build vs buy decisions that balance speed, scalability, and maintainability
Design and implement data models, workflows, and automation that support a growing enterprise sales motion
Improve system reliability, data quality, and overall platform trust
Deliver CPQ and order-to-cash capabilities
Lead the development and evolution of Klaviyo’s CPQ capabilities to support complex, enterprise deals
Partner with Finance Technology to enable seamless, end-to-end quote-to-cash processes, including global and multi-currency requirements
Design systems that support international growth including localization, compliance, and regional sales processes
Drive automation and AI to increase sales productivity
Champion an AI-first approach to Sales Technology, rethinking workflows, systems, and productivity through automation and intelligence
Identify and deliver AI and automation use cases that reduce manual work and increase selling time
Equip AEs, BDRs, and sales teams with better insights, workflows, and tools
Partner cross-functionally to deliver impact
Act as a strategic partner to Sales, Revenue Operations, Finance, and Data leaders
Ensure tight alignment across systems, processes, and data to support business outcomes
Represent Sales Technology in planning, roadmap, and cross-functional initiatives