Director, Sales Strategy

Zendesk • New York, NY

16d • $170,000 - $256,000 • Remote

About The Position

Zendesk helps companies build better relationships with their customers. We do this by focusing not only on our excellent products but also on building our outstanding teams. We are seeking a Director, Sales Strategy to lead our global efforts in transforming how Zendesk drives revenue growth and operational excellence. What you’ll be doing: Set the vision and strategy for Sales Acceleration, designing initiatives that drive sustainable sales growth, productivity, and operational efficiency across the global organization. Lead and inspire a high-performing team, providing direction, mentorship, and development opportunities to maximize collective impact. Partner with executive leadership across Product Marketing, Sales Operations, Revenue Strategy, IT, and other critical functions to ensure alignment of go-to-market (GTM) priorities. Drive enterprise-level transformation, scaling sales processes, enablement, and tools to support global business expansion. Translate complex data and insights into board- and executive-level recommendations that shape sales strategies and investments. Champion adoption of best practices, methodologies, and technology that enhance sales effectiveness and customer engagement. Oversee cross-functional initiatives that integrate product, process, and enablement strategies into seamless execution across markets. Act as a trusted advisor to Sales and GTM leadership, influencing decision-making and ensuring operational alignment with long-term corporate objectives.

Requirements

• Bachelor’s degree required; MBA or advanced degree preferred.
• 7–10+ years of experience in SaaS sales strategy, management consulting, investment banking, or GTM leadership, with demonstrated success in leading large-scale strategic initiatives.
• Proven experience designing and executing GTM acceleration strategies that deliver measurable revenue impact.
• Strong track record in leading teams and managing cross-functional stakeholders at the executive level.
• Advanced analytical and strategic problem-solving skills, with the ability to synthesize insights into enterprise-wide action plans.
• Exceptional communication skills with experience presenting to C-suite and board-level audiences.
• Demonstrated ability to thrive in a high-growth, dynamic environment with a global footprint.
• A results-driven mindset with a strong bias for action and innovation.
• Fluency in English (reading, writing, and speaking).

Responsibilities

• Set the vision and strategy for Sales Acceleration, designing initiatives that drive sustainable sales growth, productivity, and operational efficiency across the global organization.
• Lead and inspire a high-performing team, providing direction, mentorship, and development opportunities to maximize collective impact.
• Partner with executive leadership across Product Marketing, Sales Operations, Revenue Strategy, IT, and other critical functions to ensure alignment of go-to-market (GTM) priorities.
• Drive enterprise-level transformation, scaling sales processes, enablement, and tools to support global business expansion.
• Translate complex data and insights into board- and executive-level recommendations that shape sales strategies and investments.
• Champion adoption of best practices, methodologies, and technology that enhance sales effectiveness and customer engagement.
• Oversee cross-functional initiatives that integrate product, process, and enablement strategies into seamless execution across markets.
• Act as a trusted advisor to Sales and GTM leadership, influencing decision-making and ensuring operational alignment with long-term corporate objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director