Director, Sales Operations
About The Position
The Director, Sales Operations will play a pivotal role in enabling the success of our commercial organization by driving operational excellence across sales planning, execution, and performance management. This position will oversee key processes including sales force targeting and alignment, CRM strategy and optimization, incentive compensation design and administration, and ad hoc analytics to support data-driven decision-making. The role requires a strategic thinker with strong analytical skills and the ability to collaborate across functions to ensure our sales teams are equipped for success.
Requirements
- Bachelor’s degree in Business, Finance, Analytics, or related field (MBA preferred)
- 8+ years of experience in sales operations, commercial analytics, or related roles within pharmaceutical, biotech, or healthcare industries
- Expertise in designing incentive compensation plans to maximize field execution
- Strong analytical and quantitative skills with proficiency in Excel and data visualization tools
- Proven ability to manage complex projects and deliver results in a fast-paced environment
- Excellent communication and stakeholder management skills
- Deep understanding of pharmaceutical/biotech commercial models and compliance requirements
Responsibilities
- Develop and maintain sales force sizing, territory alignment, and call planning models to optimize coverage and resource allocation
- Partner with commercial leadership to ensure alignment strategies support business objectives and market dynamics
- Lead CRM strategy, implementation, and ongoing optimization to ensure accurate data capture and actionable insights
- Drive user adoption and training initiatives to maximize CRM effectiveness
- Design, implement, and administer incentive compensation plans that align with corporate goals and motivate performance
- Conduct regular performance analyses and recommend adjustments to ensure fairness and compliance
- Deliver ad hoc analyses to support sales performance tracking, and strategic decision-making
- Design and maintain salesforce dashboards to support field enablement
- Partner with cross-functional teams (Marketing, Market Access, Sales, Finance, etc) to integrate insights into planning and execution
- Ensure all processes adhere to regulatory and ethical standards
- Maintain documentation and audit readiness for all operational programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
101-250 employees
