Director, Sales Operations (m/f/d)

Wolters Kluwer

1d•Hybrid

About The Position

About Wolters Kluwer Build a better tomorrow, today! For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Employees are at the cornerstone of bringing our vision to life. We are a technology-led global software and services company. Our success has been built upon smart thinking and listening to each other. Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems. At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities. Join us and build a brighter future! About the Role The Director, Sales Operations reports to the VP, Global Operations within the CP & ESG Revenue Operations organization and serves as a strategic commercial partner to sales leadership across CCH Tagetik, Enablon, TeamMate, and CCH. This role holds primary accountability for the design and execution of sales compensation programs, pipeline and forecast management, demand generation orchestration, and commercial analytics across a multibillion-dollar B2B SaaS portfolio. The Director works without appreciable direction and is evaluated on results and execution against divisional strategy.

Requirements

10+ years in Sales Operations or Revenue Operations supporting a multibillion-dollar B2B SaaS or enterprise software business
Demonstrated ownership of sales compensation plan architecture and governance, not just administration
Proven experience running a rigorous, trusted forecasting and pipeline management process
Experience operating across a multi-brand or multi-segment commercial structure in a matrixed organization
Strong commercial analytics capability with the ability to translate data into actionable decisions
Proficiency in Salesforce; experience with BI tools (Tableau, Power BI, or equivalent)
Bachelor's degree required; advanced degree preferred

Responsibilities

Own end-to-end sales compensation plan design, modeling, and governance across multiple brands and seller segments
Lead pipeline management and forecast cadence, delivering accurate risk/upside reporting to commercial and executive leadership
Partner with marketing and commercial leadership to align demand generation programs with territory capacity and revenue targets
Serve as the analytical authority for the commercial organization — owning KPI frameworks, dashboards, and performance reporting
Design and manage sales productivity programs that improve rep ramp time and commercial effectiveness
Drive CRM data quality and opportunity management discipline across the sales organization
Lead and develop a team of senior managers and high-level sales operations professionals
Align sales operations strategy with divisional objectives and broader organizational goals

Benefits

Permanent employment from day one
Remote work & flexibility: Work remotely up to 3 days per week (home office) with flexible working hours
Work abroad flexibly: Work from anywhere within the EU for up to 20 days within a twelve-month period
Rest & time off: 30 vacation days
Show your commitment: 1 additional day off per year for your volunteer work (Volunteer Day)
Company pension scheme
Support for development: E-learning via LinkedIn, online language training with goFluent, and other training and development opportunities
Company Car or Car Allowance
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave