Director, Sales Operations – Resource Design, Americas BSO

Microsoft

80d

About The Position

Americas Business & Sales Operations (BSO) is the center of excellence for cross-business execution performance, strategy & planning, and sales operations. We drive business transformation, operationalize programs, and accelerate Microsoft’s objectives across the Americas. We are looking to hire a Director, Sales Operations – Resource Design in Americas BSO to lead headcount and capacity planning for the Americas, partnering across BSO, Finance, and field leadership to ensure optimal workforce alignment and delivery excellence. You will be a trusted advisor to senior stakeholders, driving clarity, transparency, and rigor in all aspects of resource planning and utilization. The successful candidate will be data driven and analytic, enjoy problem solving and develop effective partnerships across the Americas Sales Enablement & Operations (SE&O) team, operating unit chief of staff and business manager communities, core teams including WW customer success (CSU), and finance teams to support execution.

Requirements

• Strong analytical skills and data-driven mindset.
• Experience in resource planning and capacity management.
• Ability to develop effective partnerships with senior stakeholders.
• Problem-solving skills and ability to drive business transformation.

Responsibilities

• Lead headcount and capacity planning for the Americas.
• Partner across BSO, Finance, and field leadership to ensure optimal workforce alignment.
• Drive clarity, transparency, and rigor in resource planning and utilization.
• Develop effective partnerships across the Americas Sales Enablement & Operations team.
• Support execution with core teams including WW customer success and finance teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees