Director, Safety Policy

Discord•San Francisco, CA

13h•$280,000 - $315,000•Remote

About The Position

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games. Discord's Product Policy team shapes how millions of people play games and hang out with their friends. The Safety Policy team sits at the heart of this mission, developing the content and product policies that protect users while preserving what makes Discord special: a place built for gaming where friends can talk, play, and have fun together. We're looking for a Director of Safety Policy to lead policy development for Discord's consumer products and experiences. This isn't your typical policy role. You'll combine deep policy expertise with cutting-edge ML/AI approaches, using LLMs to develop, test, and iterate on policies that work at Discord's scale. You'll work at the intersection of user safety, product innovation, and operational excellence, ensuring our policies are both principled and pragmatic. In this role, you'll lead a team responsible for developing Community Guidelines, recommendations policies, and the policy frameworks that shape user experiences across Discord's consumer products. You'll partner with Trust & Safety Operations, Engineering, Legal, Product, and cross-functional teams to ensure policies can be enforced consistently and effectively. And because Discord operates under rapidly evolving regulations globally, you'll need to translate complex regulatory requirements into policies that actually work for our platform and our users. This role reports to the Senior Director of Product Policy and is based in San Francisco or available remotely within the United States.

Requirements

10+ years of experience in trust & safety policy development, content moderation, or platform governance at a global technology company, with demonstrated progression to leadership roles
Team management experience: 3+ years leading policy teams of 5+ people, with proven ability to hire, develop, and retain top talent in a fast-paced environment
Regulatory expertise: Direct experience developing policies in response to platform regulations (DSA, UK Online Safety Act, Take it Down Act, or similar frameworks). Deep understanding of how regulatory requirements translate into operational reality.
ML for content moderation: Hands-on experience using machine learning systems for content moderation, policy enforcement, or risk assessment. Understanding of how ML models work, their limitations, and how to evaluate their performance in safety contexts.
LLM fluency: Demonstrated ability to use LLMs and generative AI tools to enhance policy development workflows. Experience could include using LLMs for policy drafting, scenario generation, development of enforcement criteria, creation of training materials, or workflow optimization.
Cross-functional partnership: Track record of working effectively with diverse stakeholders, including Legal, Engineering, Product, Operations, and Executive teams. Ability to translate between policy principles and technical requirements.
Analytical rigor: Strong ability to use data, research, and evidence to inform policy decisions. Experience with A/B testing, pilot programs, or other methods for evaluating policy effectiveness.
Exceptional communication: Ability to explain complex policy concepts clearly to diverse audiences, from front-line moderators to C-suite executives. Experience writing policies, guidance documents, and user-facing communications.

Responsibilities

Lead Policy Development: Own the creation, iteration, and maintenance of Discord's core safety policies, including Community Guidelines and recommendations policies. Develop policy frameworks that balance user safety, freedom of expression, and operational feasibility while reflecting Discord's unique identity as a communications platform purpose-built for people who play games with their friends.
Leverage ML & AI for Policy Innovation: Use LLMs and other AI technologies to develop, test, and iterate on policy language, enforcement criteria, and operational workflows. Build scalable approaches to policy development that combine human expertise with machine intelligence. Experiment with novel approaches to policy creation.
Build and Lead a High-Performing Team: Manage, mentor, and grow a team of policy experts who are passionate about user safety and platform integrity. Foster a culture of rigorous thinking, creative problem-solving, and continuous learning. Develop future leaders who can navigate complex policy challenges with both empathy and analytical precision.
Bridge Policy and Operations: Partner with Trust & Safety teams to ensure policies can be enforced consistently at scale. Co-create enforcement guidance, standard operating procedures, and training materials. Build feedback loops that help policy evolve based on operational reality and emerging harms.
Navigate the Regulatory Landscape: Translate requirements from global regulations (DSA, Online Safety Act, platform-specific legislation) into actionable policy frameworks. Work with Legal and Platform Compliance teams to ensure Discord's policies meet regulatory obligations while preserving user experience. Anticipate regulatory trends and proactively position Discord's policy approach for future requirements.
Support Product Teams: Advise product teams on safety risks and policy implications for new features and experiences. Develop frameworks for responsible product development that help teams move quickly while building safety in from the start. Provide clear guidance on policy boundaries and escalation paths for edge cases.
Drive Thought Leadership: Represent Discord's policy approach externally through industry forums, academic partnerships, press, and civil society engagement. Contribute to advancing industry best practices in content moderation and platform governance. Build Discord's reputation as a leader in thoughtful, evidence-based policy development.