Director Rooms

Aimbridge Hospitality • Baton Rouge, LA

382d

About The Position

The Director of Rooms is responsible for the overall planning, organizing, and coordinating of the Rooms Division, which includes Front Office, Concierge, Guest Recognition, PBX, Housekeeping, Valet, and Laundry services. This leadership role focuses on maximizing revenue opportunities while ensuring high levels of guest satisfaction in accordance with hotel and company standards. The position requires a strong emphasis on service quality, staff management, and operational efficiency.

Requirements

• High school diploma or equivalent is required.
• At least 5 years experience in a similar position in a luxury upscale hotel environment is preferred.
• Exemplary leadership skills and a proven ability to achieve high levels of service and quality throughout the Rooms Division.
• Proficient in Windows Operating Systems, company-approved spreadsheets, and word processing.
• Valid driver's license from the applicable state is required.
• Demonstrates an understanding and knowledge of hospitality terms.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations.
• Ability to maintain composure and objectivity under pressure.
• Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to assimilate complex information and data from disparate sources and adjust or modify to meet particular needs.
• Effective at listening to, understanding, and clarifying concerns and issues raised by co-workers and guests.
• Ability to work with and understand financial information and data and perform basic arithmetic functions.

Responsibilities

• Approaches all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintains regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
• Maintains high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality dress code.
• Complies with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Responsible for the proper, efficient, and profitable functioning of the Front Office.
• Maximizes room revenue and occupancy by effectively controlling rates and availability.
• Clarifies duties and responsibilities of Front Office personnel and ensures that workflows are logical and efficient.
• Ensures proper staffing at all times.
• Ensures that Legendary Quality Standards policies and rules are properly understood and followed.
• Prepares annual departmental operating budgets as well as capital expenditure and manpower budgets.
• Controls and analyzes departmental costs to ensure performance is within budget.
• Performs all aspects of personnel and training functions including hiring, performance appraisals, counseling, coaching, training, and disciplinary action.
• Ensures and maintains a very high standard of personal hygiene, behavior, and grooming standards of staff.
• Attends daily morning briefings and any other management meetings as scheduled.
• Analyzes rate discrepancy reports to ensure room revenue control.
• Handles all guest complaints and comments relating to the department tactfully.
• Participates in required M.O.D. program as scheduled.
• Develops a manager as assigned by the Corporate Office, including sign-off on all competencies and assisting in placement.
• Ensures all end-of-the-month report dates are met.
• Maintains a professional working relationship and promotes open lines of communication with managers, employees, and other departments.
• Works closely with Accounting on follow-up items such as returned checks and rejected credit cards.
• Operates all aspects of the Front Office computer system including software maintenance, report generation, and analysis.
• Monitors proper operation of the P.B.X. console and ensures that employees maintain Aimbridge Hospitality S.O.P.'s in its use.
• Monitors the process of taking reservations ensuring that Aimbridge Hospitality courtesy and upselling techniques are maintained.
• Greets and welcomes all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
• Ensures implementation of all Aimbridge Hospitality policies and house rules.
• Coordinates all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
• Ensures correct and accurate cash handling at the Front Desk.
• Attends monthly all-employee team meetings and any other functions required by management.
• Attends weekly staff meetings and provides training on a rotational basis according to Aimbridge Hospitality standards.
• Obtains all necessary information when taking room reservations.
• Follows and enforces all Aimbridge Hospitality hotel credit policies.
• Ensures employees are attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Focuses the Guest Services Department on their role in contributing to guest service scores.
• Monitors all V.I.P.'s, special guests, and requests.
• Maintains required pars of all front office and stationary supplies.
• Reviews daily Front Office work and activity reports generated by Night Audit.
• Reviews Front Office log book and Guest Request log on a daily basis.
• Familiar with all corporate sponsored programs such as airline mileage and V.I.P. programs.
• Conducts meetings according to Aimbridge Hospitality standards as required by management.

Benefits

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees