Director, Risk Services

Berkley•Lawrenceville, GA

About The Position

Berkley Southeast is a member company of W. R. Berkley Corporation, a Fortune 500 Company, whose insurance company subsidiaries are rated A+(Superior) by A. M. Best Company. BSIG provides local underwriting, risk services, claim, marketing and audit services for agents and policyholders in Alabama, Georgia, Mississippi, South Carolina, North Carolina and Tennessee. We take a broad approach to underwriting for ‘best in class’ businesses, primarily in: construction, light manufacturing, wholesale, distribution and business service industries. The Company is an equal employment opportunity employer. www.berkleysoutheast.com The Risk Services Director provides strategic direction, coordination, and evaluation of the entire Risk Services function. Proactively participates with the senior management team and functional department staff in developing and executing strategic plans to meet business objectives. Leads all strategic business processes and supporting programs that identify, measure, and monitor risks and exposures for Claims and Underwriting Departments. Assists in the development of the Company’s middle market value propositions. Key functions include but are not limited to the following: Creates a positive work environment between all functional areas of the organization and closely coordinates with the leadership of the Regional Office Underwriting, Staff Underwriting, and Claims functional areas to ensure enterprise alignment and strategy. Designs and maintains the enterprise system that supports all Risk Services functions, including reporting, productivity, and balancing resources among various departments and operating units in accordance to demand. Responsible for key deliverables to the senior leadership team such as management reporting of risk assessments, development and implementation of appropriate and improved policies, procedures, productivity measures and quality measures. Develops workflows and researches technologies that allow user interface with underwriters, agents and customers. Directs special projects and investigative studies for both the field operations and technical services areas to continuously improve the expertise, service delivery approach and organization within the industry. Directly responsible for achieving annual budget, managing expenses, FTE and productivity. Assists with developing and is responsible for achieving the yearly business plan through the selection, development, mentoring, and retention of talent. Provides frequent and specific constructive feedback to staff. Provides technical advice, direction and mentoring to staff. Manages the company’s geographic footprint to ensure superior service. Creates proficiency for each line of business and segment throughout the portfolio to assist in achieving profitability objectives; ensuring delivery of timely, high quality and profitable products and services throughout the portfolio. Oversees relations with the appropriate regulatory agencies and ensure awareness and compliance of all regulations. Advises at the senior level on Risk Services issues relating to ongoing and future operational issues throughout the organization. Performs other related duties as assigned by management

Requirements

Bachelor's degree from an accredited college or university with major course work in Risk Management, Insurance, Business Administration or related degree.
A minimum of ten years of progressively responsible experience in Risk Control and property and casualty insurance, at least five years in a managerial or supervisory role.
Valid driver’s license for travel.
Ability to travel on a regular basis (25%).
Demonstrated ability to organize, lead and influence work through others; knowledge of occupational safety and health, agency management and marketing techniques; advanced business acumen and analytical skills to interpret financial and business information.
Must be adaptable to change and capable of proactively leading sustainable change; effective interpersonal skills required to develop and expand partnerships with internal and external customers, as well as to influence the way business partners think, feel, or behave without having direct control.
Demonstrates strong leadership capabilities as a role model for collaboration, communication, clarity and success.
Creates an environment for managers and employees to succeed by attracting, developing, recognizing and retaining top industry talent.
Regularly and consistently demonstrates commitment to company values and guiding principles.
Proficient with Microsoft Word, Excel, Outlook and PowerPoint.

Nice To Haves

A Master’s degree in a related field is a plus.
CSP, CFPS, CDS, CIH certification desired.
Completion of or working toward AINS, AIM, ARM, CPCU or similar professional insurance designation preferred.
Certified Safety Professional (CSP) strongly preferred.
Completion of or working toward ARM, CPCU or similar designation.

Responsibilities

Provides strategic direction, coordination, and evaluation of the entire Risk Services function.
Proactively participates with the senior management team and functional department staff in developing and executing strategic plans to meet business objectives.
Leads all strategic business processes and supporting programs that identify, measure, and monitor risks and exposures for Claims and Underwriting Departments.
Assists in the development of the Company’s middle market value propositions.
Creates a positive work environment between all functional areas of the organization and closely coordinates with the leadership of the Regional Office Underwriting, Staff Underwriting, and Claims functional areas to ensure enterprise alignment and strategy.
Designs and maintains the enterprise system that supports all Risk Services functions, including reporting, productivity, and balancing resources among various departments and operating units in accordance to demand.
Responsible for key deliverables to the senior leadership team such as management reporting of risk assessments, development and implementation of appropriate and improved policies, procedures, productivity measures and quality measures.
Develops workflows and researches technologies that allow user interface with underwriters, agents and customers.
Directs special projects and investigative studies for both the field operations and technical services areas to continuously improve the expertise, service delivery approach and organization within the industry.
Directly responsible for achieving annual budget, managing expenses, FTE and productivity.
Assists with developing and is responsible for achieving the yearly business plan through the selection, development, mentoring, and retention of talent.
Provides frequent and specific constructive feedback to staff.
Provides technical advice, direction and mentoring to staff.
Manages the company’s geographic footprint to ensure superior service.
Creates proficiency for each line of business and segment throughout the portfolio to assist in achieving profitability objectives; ensuring delivery of timely, high quality and profitable products and services throughout the portfolio.
Oversees relations with the appropriate regulatory agencies and ensure awareness and compliance of all regulations.
Advises at the senior level on Risk Services issues relating to ongoing and future operational issues throughout the organization.
Performs other related duties as assigned by management
Directly manages staff within the Risk Services Department.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.