Director, Risk Management - Patient Relations

Community Health System • Clovis, CA

5d

About The Position

The Director of Risk Management and Patient Relations directs, manages, and plans all aspects of Risk Management and Patient Relations Programs for Community Health System (CHS). Responsible for administering the Risk Management Program to include managing, and analyzing risk management data, and conducting risk management educational programs. Directs completion of root cause analyses, and risk assessments. Collaborates with Patient Safety on initiatives, and activities that support the Patient Safety Program. Ensures the organization's risk management policies and strategies are compliant with applicable regulations, rating agency standards, and strategic imperatives of CHS. The Director oversees advocacy initiatives, and process management of complaints, grievances, and lost property, including the review, mitigation, resolution, reporting, and compliance requirements within internal and external regulations, and policies throughout CHS. Additionally, the Director supports the Captive Insurance Risk Management program, and works to develop, implement, and maintain risk assessment, and mitigation programs within the organization. Works with facility administration, departments, and the medical staff to monitor and evaluate the safety of patient care services. Responsible for assessing, and improving existing protocols, driving accountability across departments, and leading staff with clarity to enable the organization to fulfill its mission by meeting or exceeding its goals.

Requirements

• Bachelor's Degree in a healthcare related field required
• 7 years of experience in the healthcare or informatics field with 3 of the years in a progressive healthcare leadership role required
• Previous employment in a highly confidential position within a Patient Safety, Risk Management or Regulatory Compliance department required
• One of the following is required
• RN - Current and valid Registered Nurse license to work within the state of California
• CPHQ - Certified Professional Healthcare Quality
• CPHRM - Certified Healthcare Risk Management

Nice To Haves

• Master's Degree in a healthcare related field preferred

Responsibilities

• Directs, manages, and plans all aspects of Risk Management and Patient Relations Programs for Community Health System (CHS).
• Administers the Risk Management Program to include managing, and analyzing risk management data, and conducting risk management educational programs.
• Directs completion of root cause analyses, and risk assessments.
• Collaborates with Patient Safety on initiatives, and activities that support the Patient Safety Program.
• Ensures the organization's risk management policies and strategies are compliant with applicable regulations, rating agency standards, and strategic imperatives of CHS.
• Oversees advocacy initiatives, and process management of complaints, grievances, and lost property, including the review, mitigation, resolution, reporting, and compliance requirements within internal and external regulations, and policies throughout CHS.
• Supports the Captive Insurance Risk Management program, and works to develop, implement, and maintain risk assessment, and mitigation programs within the organization.
• Works with facility administration, departments, and the medical staff to monitor and evaluate the safety of patient care services.
• Responsible for assessing, and improving existing protocols, driving accountability across departments, and leading staff with clarity to enable the organization to fulfill its mission by meeting or exceeding its goals.

Benefits

• Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek
• We’re excited to offer a progressive sign-on incentive and comprehensive relocation package
• Eligible for annual incentive program
• Community University leadership training courses
• Tuition reimbursement, education programs and scholarships
• Vacation time accrues from Day 1
• Free money toward retirement with a 403(b) and matching contributions
• Great food options with on-demand ordering
• Free parking and electric charging
• Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.
• We know that our ability to provide the highest level of care is through taking care of our incredible teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Director