Director, Risk and Compliance Management – Information Security

USAA • Charlotte, NC

4d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As the Director, Risk and Compliance Management, you will lead a high‑performing team of Information Security and Cyber Analysts responsible for strengthening the organization’s security posture and risk management capabilities. In this role, you will provide strategic oversight and governance of risk and compliance activities across the enterprise, ensuring effective identification, measurement, monitoring, control, and reporting of key risks. You will guide the organization in understanding and managing risk through robust practices and processes that keep exposures within acceptable levels. This leadership position plays a critical role in driving cross‑functional alignment, collaborating with business units and control partners to ensure risk objectives are achieved across multiple operational domains. You will leverage your deep expertise in risk frameworks—including KRIs, risk appetite, RCSAs, and control testing—to enhance risk insight and decision‑making. Your strategic mindset, strong communication skills, and ability to influence at all leadership levels will be essential in navigating emerging risks, including those related to Artificial Intelligence, Generative AI (GenAI), and large language models (LLMs). The ideal candidate brings strong critical‑thinking abilities, a holistic understanding of how systems and processes interconnect, and industry-recognized security or risk certifications such as CISSP, CISM, or CRISC (or active pursuit of them). This role requires exceptional relationship‑building, executive‑level presentation skills, and the proven ability to lead teams and influence outcomes in a complex organizational environment. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

• Bachelor's degree in Risk Management, Business, Finance, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of risk management, compliance, or regulatory experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management.
• 3 years of direct team lead or management experience.
• Expert knowledge of relevant industry regulations and regulatory compliance in a specific area.
• Advanced risk management experience understanding and implementing applicable risk and/or compliance policies, guidelines, rules, and regulations in a complex institution and/or highly matrixed environment related to banking, insurance and/or financial services.
• Advanced knowledge of risk and/or compliance laws, regulations, and regulatory expectations.
• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.
• Experience leading and directing work with both internal and external partners in a highly collaborative environment.
• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.
• Advanced knowledge of Microsoft Office products including Excel and PowerPoint

Nice To Haves

• U.S. military experience, either through active service or as a military spouse/domestic partner.
• Experience providing oversight and governance of risk management activities within a complex organization.
• Strong understanding of key risk indicators (KRIs), risk appetite statements, risk and control self‑assessments (RCSAs), and control testing and assessments.
• Familiarity with emerging and evolving AI‑related risks, including those associated with Artificial Intelligence, Generative AI (GenAI), and large language models (LLMs).
• Currently hold, or be actively pursuing, industry-recognized certifications such as CISSP, CISM, CRISC, or other relevant security and risk designations.
• Demonstrated ability to apply critical thinking to analyze complex problems and drive positive, solution‑oriented outcomes.
• Strategic mindset with the ability to understand the broader organizational ecosystem and how systems, data, and processes integrate to deliver real‑time risk insights.
• Strong communication skills, both verbal and written, with a proven ability to build effective relationships across all business levels.
• Skilled in presenting to and engaging with executive leadership.
• Demonstrated ability to influence across multiple levels of leadership and drive alignment in a cross‑functional environment.

Responsibilities

• Directs staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, analysis of regulatory environment, and adherence to enterprise operational and compliance policies and procedures.
• Reviews, communicates, and recommends the development of risk policies and procedures in partnership with senior leaders and regulatory partners to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
• Directs the oversight of risk through its life cycle and use, manages the review and assessment of state and federal regulatory requirements and associated business impacts.
• Provides operational and compliance risk oversight for USAA, its affiliates, and USAA partnerships with external companies.
• Partners with key stakeholders such as, federal/state regulatory agencies and business leaders to oversee the formulation of stress test plans, identification, quantification, and aggregation of risks using analytical methodologies, to include key and emerging risks, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.
• Directs teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and/or regulatory requirements.
• Proactively identifies strategic and tactical regulatory solutions by providing risk and compliance subject matter expertise for CoSA project/process/product initiatives.
• Builds and manages a high performing team of risk professionals through recruitment, training, coaching, performance management and related managerial activities.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Director