Director, Revenue Cycle

Ensemble Health Partners

19h

About The Position

At Ensemble, our work is guided by a shared commitment to: Customer Obsession – We deliver exceptional experiences for our clients, patients, and colleagues by understanding their needs and consistently exceeding expectations. Embracing New Ideas – We encourage innovation by leveraging emerging technologies, continuous improvement, and new ways of thinking. Striving for Excellence – We execute at a high level every day, delivering measurable results through our Best in KLAS Ensemble Difference Principles. By living these values, we ensure every interaction contributes to our mission of redefining what’s possible in healthcare. Position Summary The Director, Revenue Cycle – Professional Billing Accounts Receivable (PB AR) is responsible for the day‑to‑day operational performance of PB AR services for assigned client(s). This role leads onsite and/or centralized PB AR teams, ensures achievement of cash, aging, and denial KPIs, and partners closely with client stakeholders to improve financial outcomes and patient experience. The Director plays a critical role in executing revenue cycle strategy, identifying performance gaps, and driving sustainable improvements across people, processes, and technology within PB AR operations.

Requirements

• Progressive experience in Professional Billing Accounts Receivable within healthcare revenue cycle operations.
• Demonstrated success improving AR aging, cash collections, and denial outcomes.
• Experience leading teams and managing operational performance in a client-facing environment.
• Strong analytical, problem‑solving, and communication skills.

Nice To Haves

• Bachelor’s degree in Healthcare Administration, Business, Finance, or related field (or equivalent experience).
• Revenue cycle certification such as CRCR or other relevant certification.
• Experience supporting multi‑site or complex PB AR operations.
• Knowledge, Skills & Abilities Ability to analyze data and translate insights into actionable improvement plans.
• Strong interpersonal skills with the ability to influence across teams and stakeholders.
• Comfort working in fast‑paced, performance‑driven environments.
• Commitment to confidentiality, compliance, and ethical standards.
• Willingness to learn and adapt to new systems, tools, and operational models.

Responsibilities

• PB AR Operational Leadership Oversee daily operations for Professional Billing Accounts Receivable, ensuring consistent execution of best practices.
• Monitor and manage key PB AR performance indicators including: AR aging Cash collections Denials and appeal resolution Write‑offs and bad debt trends Identify performance risks and implement corrective action plans to meet or exceed client and SLA expectations.
• Partner with internal and client stakeholders to improve end‑to‑end PB revenue cycle workflows.
• Client Partnership & Reporting Serve as a primary operational contact for PB AR with assigned clients.
• Prepare and present PB AR performance results, trends, and action plans to client leadership.
• Collaborate with clients on initiatives related to: AR aging reduction Denial prevention and resolution Self‑pay follow‑up and patient experience Cash acceleration strategies Deliver accurate and timely weekly and monthly performance reporting.
• Team Leadership & Development Manage PB AR managers, supervisors, or onsite leaders supporting assigned clients.
• Provide coaching, performance feedback, and development planning for direct reports.
• Ensure team accountability to KPIs, quality standards, and productivity expectations.
• Support hiring, onboarding, and training of PB AR team members and leaders.
• Assist with coverage planning and staffing adjustments to minimize operational disruption.
• Process Improvement & Problem Solving Analyze workflows across registration, charge capture, coding, billing, follow‑up, and cash posting as they relate to PB AR performance.
• Identify root causes of denials, aging delays, and cash flow issues and lead improvement initiatives.
• Escalate significant operational risks and collaborate on resolution plans.
• Support implementation of new tools, technology enhancements, and process changes.
• Organizational Contribution Participate in client and internal leadership meetings to share updates, challenges, and best practices.
• Collaborate with senior revenue cycle leaders to support client retention and performance improvement initiatives.
• Uphold and model Ensemble’s organizational values and leadership expectations.

Benefits

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level