Director Revenue Cycle Education and Quality - FT - Day - Revenue Cycle Education & Quality

Capital Health (US) • Pike, NY

9d

About The Position

Provides leadership and ongoing development for enterprise-wide quality assurance, and education initiatives across revenue cycle. Responsible for developing and overseeing enterprise-wide education programs, quality monitoring frameworks, and audit remediation strategies spanning front-end access, coding, CDI, charging, billing, collections, and denial management. Partners closely with Revenue Cycle leadership to drive consistent, compliant, and high-quality practices that protect revenue, reduce risk, and improve financial and clinical outcomes.

Requirements

• Education: Bachelor's degree. A High School diploma or equivalent and additional years of experience may be considered in lieu of a formal Bachelor's degree.
• Experience: Seven years of progressively responsible, directly related experience, including leadership experience, when accompanied by a Bachelor's degree. Eleven years of progressively responsible, directly related experience, including leadership experience, when accompanied by a high school diploma or equivalent.
• Knowledge and Skills: Advanced understanding of revenue cycle management. Strong analytical and communication skills required. Excellent verbal and written communications skills. Strong interpersonal skills
• Special Training: Proficiency in curriculum development and execution. Effective planning, management, and prioritization abilities. Proven ability to manage change.
• Mental, Behavioral and Emotional Abilities: Ability to effectively manage multiple projects simultaneously and ability to respond quickly in a fast-paced environment. Ability to work with senior leadership. Ability to work independently to solve complex issues.

Nice To Haves

• Master's degree preferred.

Responsibilities

• Designs and leads an enterprise revenue cycle quality and education strategy aligned with organizational goals.
• Develops, overseas, and monitors implementation of comprehensive education programs the revenue cycle.
• Creates training tools and staff assessment materials, including but not limited to manuals, presentations, scripts, competency tests, tip sheets, and evaluation rubrics.
• Develops standardized frameworks for quality measurement, and education delivery.
• Serves as subject matter expert for quality and education initiatives impacting the revenue cycle.
• Ensures consistent monitoring, scoring, reporting, and remediation processes.
• Develops standardized methods to communicate feedback to leaders and uses monitoring results to identify gaps in training materials.
• Analyzes revenue cycle performance metrics to identify trends, areas for improvement and implements targeted educational.
• Ensures education is competency-based, role-specific, and outcome-driven.
• Evaluates education effectiveness using post-training quality and performance metrics.
• Incorporates industry changes in education material for effective and efficient revenue cycle operations.
• Collaborates with revenue cycle leaders to design content and delivery method of education programs leveraging learning platform.
• Supports implementation and optimization of new and existing systems.
• Builds a culture of accountability, continuous improvement, teamwork, and professional growth.
• Performs all other duties as assigned.

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA) - Healthcare FSA - Dependent Care FSA
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance - Voluntary Life Spouse - Voluntary Life Employee - Voluntary Life Child
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees