Director, Retail Technology Product Management

Apple • CA

116d

About The Position

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The Retail Technology Team is looking for a dynamic, energetic, and technical leader to oversee the Product Management team responsible for the portfolio of technology that goes into supporting our stores worldwide. In this role, you will lead a global team of Product Managers responsible for all of the customer- and employee-facing technology in Apple Retail Stores around the world. You will cultivate a culture of rapid learning, iteration, and innovation. You will work cross-functionally with partners across Apple and Retail, including Product, Engineering, Field, Operations, Engagement, Marketing, and others. You'll lead in a variety of ways - energy, action, expertise, relationships, and collaboration with the goal of building the greatest Retail experiences on earth.

Requirements

• 15+ years of experience in hardware/software development and/or product management, preferably in consumer products or retail.
• Product Management experience required.
• 10+ years of leadership experience, including managing senior level leaders.
• Proven track record of driving large-scale technology initiatives across complex systems and platforms.
• Experience with applications of AI/ML across multiple use cases.
• BS in computer science, electrical engineering or equivalent applicable degree.

Nice To Haves

• Hands-on systems engineering and/or architecture experience developing hardware, software, and systems.
• Experience with Retail Point of Sale technology, with Commercial/Connected Device, and Fulfillment and Operational Retail Systems.
• Exceptional communication and influence skills, with the ability to drive clarity and alignment across all levels.
• Expertise with customer interactive technology in Retail environments or elsewhere.
• Global experience with technology and trends in developed and emerging markets.
• Role models inclusive leadership behaviors and builds, develops, and retains diverse teams.
• Willingness to travel up to 15% domestically and internationally.

Responsibilities

• Lead the design development and lifecycle of technology powering employee and customer-facing experiences in Apple Retail Stores.
• Partner with teams across the company, including Design, Operations, Marketing, Engagement, and Engineering.
• Cultivate a culture of rapid learning, iteration, and innovation within the Product Management team.
• Oversee a global team of Product Managers responsible for technology in retail stores worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees