Director, Retail Technology Product Management

Apple

132d • $290,600 - $464,300

About The Position

Imagine what you could do here! The people here at Apple don't just create products — they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We're a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we're learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The Retail Technology Team is looking for a dynamic, energetic, and technical leader to oversee the Product Management team responsible for the portfolio of technology that goes into supporting our stores worldwide. In this role, you will lead a global team of Product Managers responsible for all of the customer- and employee-facing technology in Apple Retail Stores around the world. You will cultivate a culture of rapid learning, iteration, and innovation. You will work cross-functionally with partners across Apple and Retail, including Product, Engineering, Field, Operations, Engagement, Marketing, and others. You'll lead in a variety of ways - energy, action, expertise, relationships, and collaboration with the goal of building the greatest Retail experiences on earth.

Requirements

• 15+ years of experience in hardware/software and/or product management, with a focus on consumer products or retail.
• 10+ years proven experience managing leaders of leaders, to deliver technology initiatives that support complex systems and platforms.
• Proven success navigating fast-paced, dynamic environments with a balance of strategic vision and hands-on execution.
• Experience with applications of AI/ML across multiple use cases.
• BS in computer science, electrical engineering or equivalent applicable degree.

Nice To Haves

• Hands-on systems engineering and/or architecture experience developing hardware, software, and systems.
• Experience with Retail Point of Sale technology, with Commercial/Connected Device, and Fulfillment and Operational Retail Systems.
• Exceptional communication and influence skills, with the ability to drive clarity and alignment across all levels.
• Expertise with customer interactive technology in Retail environments or elsewhere.
• Global experience with technology and trends in developed and emerging markets.
• Role models inclusive leadership behaviors and builds, develops, and retains diverse teams.

Responsibilities

• Lead the design development, and lifecycle of technology powering employee and customer-facing experiences in our stores.
• Partner with a large cohort of teams across the company, including Design, Operations, Marketing, Engagement, and Engineering.
• Continuously explore and stay informed on emerging technologies including AI/ML, customer interactivity, operational systems, and fulfillment.
• Synthesize technology trends into a multi-year execution plan for Apple Retail Technology.
• Use data-driven insights to inform decision making and track progress towards goals that align with Apple's broader strategies.
• Write technical requirements and develop ideas through scenarios, user flows, motion studies, and prototypes.
• Inspire and develop an energized and fulfilled high-performing team that delivers an ambitious technology roadmap characteristic of Apple's quality and execution culture.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• A range of discounted products and free services.
• Reimbursement for certain educational expenses — including tuition.
• Discretionary bonuses or commission payments.
• Relocation assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree