Director, Retail Stores and Donated Goods (40018)

GOODWILL INDUSTRIES OF CENTRAL FLORIDA INC•Orlando, FL

17d•Onsite

About The Position

The successful Regional Director, Retail and Donated Goods will be a highly energetic, positive leader that brings a blend of strategic leadership, hands on support, and active participation in problem solving to achieve goals. Responsible for 200-300 employees across multiple stores and donation sites with direct reports at the store manager level, all aspects of the territory donated goods and sales growth, cultivation of a support and development environment, execution of consistent operational standards for all stores and donation locations, and ensuring all team members have the supervision, training and tools needed to safely meet operational and personal goals. Provide guidance, which fosters Goodwill's Mission of Building Lives That Work and Core Principles of: Putting People First Acting with Integrity Making Informed Decisions Working in Collaboration Stewardship

Requirements

Strong people leadership skills, planning abilities, team builder, and results oriented leader with a track record of proven results
Highly energetic, data driven, and strong written and verbal communicator with a strong sense of urgency, follow-through and commitment to people
Previous Operational and Retail leadership in a large and successful retailer with multi-unit responsibilities
Proven ability to create a strong and collaborative environment, foster peer relationships and expand capabilities across all locations within your territory
Proficient in the knowledge of donated goods production (thrift), continuous process improvement tactics (Kaizen initiatives), and other TQM/lean manufacturing concepts
Maintain expense control
Good interpersonal skills and ability to communicate with all levels of the business
Ability to multi-task, remain flexible and adapt well to changes
Ability to make sound decisions
Proven ability to manage multi-unit retail stores
Experience in strategic planning, budget development, and execution of new processes, utilizing continuous process improvement/kaizen tactics within a production/thrift environment
Demonstrate proven analytical and tactical execution in thrift or high volume retail stores
Skilled in conducting phone and face-to-face interviews
Ability to instruct and train management in all activities of retail sales and production
Knowledge of inventory control methods
Ability to work independently with minimal supervision
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
To perform this role successfully, an individual should have intermediate knowledge of MS Word, Excel, PowerPoint, Outlook, TEAMS and Zoom.
Valid Florida Drivers License with a clean driving record and current private auto insurance policy.
Ability to read, analyze, and interpret business documents, financial reports, and legal documents. Ability to respond to inquiries or complaints. Ability to write speeches and articles for publication. Ability to present information to groups.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Bachelors degree in business, operations, or marketing or 5-7+ years of multi-unit retail leadership experience.

Nice To Haves

Experience in Thrift Retail is preferred but not required
Extensive experience as a district leader, working experience with people who have disabilities, and previous thrift experience preferred.

Responsibilities

Hire, manage, motivate, coach, develop and empower a team to maximize their skills and results through daily operational excellence
Create a culture of accountability
Work in collaboration with Human Resources to provide fair administration of company policies and procedures
Mentor and support the development of Retail managers and other team members to ensure bench strength in all areas of the Retail store operations for future growth
Ensure that management team members understand reports, store performance, areas of improvement and provide actionable processes for improvements
Be a good steward of company assets through expense controls and execution of all safety and security procedures
Consistent and effective communication to leadership of the regions performance
Ability to analyze financial statements and review with assigned store locations
Auditing assigned locations in production, cash handling, quality assurance and maintenance
Ability to supervise, evaluate and document the performance of store managers
Constantly analyze business opportunities and create action plans to improve on opportunity areas
Foster partnerships with support teams (e.g., Human Resources and Asset Protection teams)
Monitor sales results and analyze data while developing strategies to achieve monthly budgets and improve efficiency
Lead in a way that is consistent with the Goodwill mission, motivating and developing staff to achieve goals and enhance the relationship with the community
Instill a proper attitude toward safety and security in employees and trainees, protecting the safety of the customers, and ensuring that all store operations are performed in accordance with the organizations safety and security programs
Ensure store management is requiring stock rotations, scheduled markdowns, transfer of stock, and store receipt handling in accordance with the organizations procedures
Handle customer inquiries timely and in an appropriate manner
Maintain good attendance, well-groomed appearance and appropriate business dress code, including name badge
Responsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
Perform other duties as assigned.