Director, Retail Pharmacy Operations

LCMC Health•New Orleans, LA

23h

About The Position

Your job is more than a job General Duties 1. Leadership & Strategic Oversight Provide strategic direction and oversight for retail and specialty pharmacy operations across all corporate locations. Develop and execute short- and long-term goals aligned with organizational and system pharmacy objectives. Lead efforts to expand the retail pharmacy footprint and identify new growth opportunities. Establish and monitor performance metrics to ensure excellence in service, safety, compliance, and financial outcomes. Lead and mentor pharmacy managers and staff to foster a collaborative, high-performing culture. 2. Operational Excellence Oversee daily pharmacy operations, ensuring efficient workflow, compliance with all regulations, and exceptional patient service. Implement and standardize policies, procedures, and best practices across all retail locations. Coordinate staffing models to ensure appropriate coverage and optimal use of personnel. Ensure all locations maintain high standards of accuracy, safety, and professionalism. 3. Financial Performance & Growth Develop and manage operational budgets, financial forecasts, and productivity benchmarks. Monitor revenue, expenses, and profitability for all pharmacy sites. Identify and execute opportunities for business growth, prescription capture, and service line expansion. Partner with finance and contracting teams to ensure accurate reimbursement, cost control, and profitability. Support strategic planning for expansion of new retail or specialty pharmacy locations. 4. Collaboration & Integration Work collaboratively with the Director of 340B and System Director of Clinical Operations to align retail pharmacy operations with clinical services and system initiatives. Collaborate with internal departments and external partners to enhance patient access, streamline workflows, and improve medication adherence. Coordinate with purchasing, compliance, and clinical teams to ensure efficient and integrated operations. 5. Compliance & Quality Assurance Ensure adherence to all federal, state, and local pharmacy laws and accreditation standards. Implement and monitor quality assurance, risk management, and patient safety programs. Serve as liaison with regulatory agencies and participate in inspections or audits as required. Promote continuous improvement and adoption of best practices in retail and specialty pharmacy operations. Experience Qualifications Minimum of 7–10 years of progressive pharmacy leadership experience in retail, ambulatory, or specialty pharmacy settings. Demonstrated success in managing multi-site pharmacy operations. Strong knowledge of pharmacy regulations, accreditation requirements, and financial management principles. Experience leading operational growth or expansion initiatives preferred. Education Qualifications Doctor of Pharmacy (PharmD) degree required; Master’s degree in Business Administration, Healthcare Administration, or related field preferred. Licenses and Certifications Current, unrestricted Pharmacist license in the state of practice. Eligible for or maintains status as Pharmacist-in-Charge (PIC). WORK SHIFT: Variable Hours (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States. About LCMC Health One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let’s make every day extraordinary, together.

Requirements

Minimum of 7–10 years of progressive pharmacy leadership experience in retail, ambulatory, or specialty pharmacy settings.
Demonstrated success in managing multi-site pharmacy operations.
Strong knowledge of pharmacy regulations, accreditation requirements, and financial management principles.
Doctor of Pharmacy (PharmD) degree required
Current, unrestricted Pharmacist license in the state of practice.
Eligible for or maintains status as Pharmacist-in-Charge (PIC).

Nice To Haves

Experience leading operational growth or expansion initiatives preferred.
Master’s degree in Business Administration, Healthcare Administration, or related field preferred.

Responsibilities

Leadership & Strategic Oversight Provide strategic direction and oversight for retail and specialty pharmacy operations across all corporate locations. Develop and execute short- and long-term goals aligned with organizational and system pharmacy objectives. Lead efforts to expand the retail pharmacy footprint and identify new growth opportunities. Establish and monitor performance metrics to ensure excellence in service, safety, compliance, and financial outcomes. Lead and mentor pharmacy managers and staff to foster a collaborative, high-performing culture.
Operational Excellence Oversee daily pharmacy operations, ensuring efficient workflow, compliance with all regulations, and exceptional patient service. Implement and standardize policies, procedures, and best practices across all retail locations. Coordinate staffing models to ensure appropriate coverage and optimal use of personnel. Ensure all locations maintain high standards of accuracy, safety, and professionalism.
Financial Performance & Growth Develop and manage operational budgets, financial forecasts, and productivity benchmarks. Monitor revenue, expenses, and profitability for all pharmacy sites. Identify and execute opportunities for business growth, prescription capture, and service line expansion. Partner with finance and contracting teams to ensure accurate reimbursement, cost control, and profitability. Support strategic planning for expansion of new retail or specialty pharmacy locations.
Collaboration & Integration Work collaboratively with the Director of 340B and System Director of Clinical Operations to align retail pharmacy operations with clinical services and system initiatives. Collaborate with internal departments and external partners to enhance patient access, streamline workflows, and improve medication adherence. Coordinate with purchasing, compliance, and clinical teams to ensure efficient and integrated operations.
Compliance & Quality Assurance Ensure adherence to all federal, state, and local pharmacy laws and accreditation standards. Implement and monitor quality assurance, risk management, and patient safety programs. Serve as liaison with regulatory agencies and participate in inspections or audits as required. Promote continuous improvement and adoption of best practices in retail and specialty pharmacy operations.

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