Director, Retail Performance- Southwest

Tiffany • Beverly Hills, CA

359d

About The Position

The Retail Performance Director reports to the Market Vice President and collaborates with corporate, regional and store leadership teams to improve retail performance and retail excellence across the market. The Director of Retail Performance monitors and reviews the performance of each store and partners with Store Directors to enhance performance across sales, client experience, store and team productivity, operations and compliance. The Retail Performance & Operations Director also collaborates with each store leadership and the store maintenance and planning teams to ensure that all stores reflect the Tiffany brand image at all times.

Requirements

• Demonstrates agility and adaptability to a changing market and competitive environment
• Leads with a proactive approach to capturing opportunities and problem solving
• Fosters and promotes a collaborative approach
• Exhibits a strong sense of self-awareness
• Identifies opportunities of growth in each store to increase overall market performance
• Offers support and knows how & when to seek assistance
• Encourages dialogue and welcomes diverse points of view
• Creates the right conditions for cooperation within the team
• Flexes style to motivate, push and inspire diverse teams
• Empowers Team and holds self & others accountable
• Embraces challenges and encourages others to do so
• Instills confidence in the capacity to succeed
• Asks questions and seeks to understand alternative perspectives
• Learns from successes as well as set-backs
• Welcomes being challenged and is open to changing their mind
• Supports diversity and embraces differences
• Implements client and people centric solutions
• Proactively seeks feedback and recommendations from Clients & others
• Effectively communicates the 'why'
• Inspires others to be agents of change
• Adapts quickly and remains positive and solution focused
• Confident in taking initiative and identifying the appropriate course of action

Responsibilities

• In collaboration with the MVP help build the stores performance goals and in partnership with the Retail leaders continuously review & drive performance across sales, retail KPIs, non-selling activities
• Work in partnership with the MVP, Finance and HR on FTE planning, productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience.
• Design tailored by store strategies, in collaboration with all departments, to reach brand priorities, optimize performance and elevate the Client Experience.
• Lead and plan activities in store to deliver client service results with full support of regional teams and corporate departments.
• Proactively drive the region's filtration efforts ensuring streamlined effective communications and processes throughout.
• Lead and/or take a proactive role in regional projects and execute business initiatives including but not limited to: store incentives and/or retail specific projects when required.
• Lead efficient flow of products inclusive of: store openings, pop ups, delivery schedule, pullbacks, logistics in partnership with Merchandising, Supply Chain/ Logistics.
• Coordinate with Store Planning / Maintenance on new openings and renovations minor work flow and repairs.
• Drive new tools and coordinate store issues follow up with IT.
• Rethink business practices and provide feedback on current policies & procedures.

What This Job Offers

• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Number of Employees: 5,001-10,000 employees