Director Retail Operations

Acosta, Inc. • Lewisville, TX

51d

About The Position

As the Director of Retail Operations , you will be the driving force behind operational excellence, team development, and strategic execution across our retail footprint. This leadership role is ideal for someone passionate about building high-performing teams, optimizing processes, and delivering exceptional customer experiences. This role offers a dynamic blend of strategic leadership and hands-on operational management, with extensive travel and direct supervisory responsibilities. If you're ready to shape the future of retail operations and make a measurable impact, we want to hear from you

Requirements

• Education & Experience Bachelor's degree from a four-year college or universityMinimum of 2 years of related experience in retail operations, leadership, or trainingEquivalent combinations of education and experience will be considered
• Leadership & Management Proven ability to lead and develop high-performing teamsExperience in recruiting, interviewing, and hiring for management-level rolesStrong supervisory skills with a track record of driving results
• Operational Expertise Deep understanding of retail processes, policies, and proceduresAbility to implement and enforce operational standards across multiple locationsExperience collaborating with cross-functional teams including HR, Training, Recruiting, and Client Services
• Technical Proficiency Proficient in PC and SalesTrak NGWorking knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
• Communication & Collaboration Excellent verbal and written communication skillsAbility to communicate performance metrics and operational updates clearly and effectivelyStrong relationship-building skills across departments and teams
• Additional Requirements Valid driver's licenseWillingness to travel extensively across office and field environmentsEnglish fluency required; bilingual skills may be necessary based on business needs

Responsibilities

• Lead and Inspire : Provide consistent leadership to Retail Operations Managers, ensuring alignment with company policies, procedures, and performance standards.
• Drive Operational Excellence : Implement and enforce retail processes that enhance product quality and elevate team performance.
• Maximize Financial Impact : Strategically place the right talent in the right roles to optimize contribution margins across geographic regions.
• Cross-Functional Collaboration : Build strong partnerships with Divisions, Field Support, Recruiting, Training, HR, and Client Services to ensure seamless operations.
• Performance Communication : Deliver timely updates on operational performance to internal stakeholders, fostering transparency and accountability.
• Retail Training Leadership : Design and execute impactful training programs that empower teams and elevate service standards.
• Talent Acquisition & Development : Recruit, interview, and hire management-level talent while nurturing growth and career progression.
• Asset Oversight : Conduct regular inspections of company equipment to ensure proper maintenance and operational readiness.
• Administrative Excellence : Ensure all required documentation and reports are submitted accurately and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees