Director, Retail - Marni

Otb S.p.a. • New York, NY

242d • $175 - $180

About The Position

As the Director, Retail - Marni, this role is pivotal in executing the rollout of the direct retail strategy, including new openings, and optimizing by-door performance and operations. Director, Retail - Marni is accountable for leading a defined network of retail stores and Store Managers through inspiring hands-on management and coaching as well as strategic business leadership. This role is responsible for developing and elevating the presence and positioning of the brand, achieving sales targets and other business KPIs, delivering exceptional client experiences, optimizing retail operations, and enhancing the organization’s talent. This role will be based at our New York Headquarters.

Requirements

• 8+ years of relevant experience managing across multiple US-based stores at once, with a strong operations background.
• Experience in retail, luxury retail or service-oriented organization preferred.
• Proven track record of launching new store openings, markets and building strong effective teams.
• Strong interpersonal, communication, organizational, presentation, and follow-through skills.
• Experience in results-oriented, high-growth environments with agile, resourceful capabilities.
• Experience building, implementing, and iterating on new processes from the ground up.
• Knowledge of KPIs, P&L management, and operational standards.
• Experience with operations systems a plus.
• Candidate must be available to work in New York City.
• Able to work a full-time, but potentially varied schedule including nights, weekends, and holidays as needed.
• Up to 50% travel required.

Responsibilities

• Provide directional leadership, expectations, and priorities derived from the company's strategic plan to each store team.
• Promote a culture of accountability to meet or exceed goals related to retail and service sales, client experience, payroll, retail shrink, and omni-channel sales as set by Marni.
• Drive company profitability through operational excellence, top-line sales growth, and expense control.
• Address underperforming metrics for stores to drive profitability and achieve goals for these stores.
• Effectively lead, develop, and support the sales and/or operations of stores to meet and/or exceed sales and profitability targets.
• Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences.
• Drive client strategy to deepen the relationship with clients to achieve commercial targets and drive loyalty and spend.
• Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly, and annual store sales targets.
• Direct managers to drive client development activity among individual team members to cultivate new and existing clients.
• Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs.
• In partnership with the Managing Director and HR, address policy violations with appropriate corrective action.
• Build a highly engaged team that embodies the brand through effective collaboration, open and honest communication, and prioritization of work.
• Create an inclusive environment that encourages the growth and engagement of all associates.
• Lead all aspects of direct report development including training, providing individualized, competency-based feedback and coaching, performance reviews, succession planning, and individual development plans.
• Model a culture of open communication by sharing enterprise strategy with direct reports and creating goals in alignment with goals.
• Liaise between store staff, leadership, and business partners to obtain resources, remove obstacles, and drive in-store improvements.
• Build a guest-centric culture by ensuring the Guest Engagement Leader program is consistently executed throughout each store.
• Accurately assess capabilities and build robust development plans to grow talent at all levels.
• Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.

Benefits

• Salary Range - $175-$180

What This Job Offers

• Job Type: Full-time
• Career Level: Senior