Director, Retail Lending (Permanent Full-Time) Hybrid in Manitoba

Access Credit Union

7d•Hybrid

About The Position

Grow your career with one of Manitoba's Top Employers since 2014. At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union. At Access Credit Union, our values are straightforward: Do good Be better Own it Move forward The Director, Retail Lending is a member of the management team. The Director, Retail Lending is responsible for executing upon business strategies, leading the development of growth, and developing an advice-based culture. The Director, Retail Lending will work with the Directors of Service Excellence to evaluate the lending skills of the Financial Service Officers (FSO), Retail Lending Officers (RLO), etc.

Requirements

Grade 12 diploma
Degree or diploma from a recognized post-secondary institution with studies focused on business or finance
Demonstrated willingness to be a life-long learner
A background in value-based sales training, risk assessment, risk management and knowledge of industry policies
A minimum of 8 years’ progressive experience in retail lending.
Or a combination of education and experience.
Ability and willingness to adapt to and work effectively within a variety of situations and with various individuals or groups
Proven ability to foster business development and excel in employee relations and member service
Ability to use sound judgement to make timely and effective decisions that consider both short-term and long -term risks, impacts and outcomes
Demonstrated knowledge of market trends, lines of business and range of products and services offered internally and/or externally by the credit union and its competitors
Strong interpersonal and communication skills, both verbal and written
Attention to detail with high degree of accuracy
Ability to work in fast-paced environment and perform well under pressure
Knowledge of Access Credit Union’s products and services
Ability to follow standardized policies and procedures
Knowledge of risk management within the financial industry
Proficient computer skills

Nice To Haves

Desire to obtain MBA would be considered an asset.
Previously demonstrated success and experience coaching and leading for high performance would be a definite asset.

Responsibilities

Execute upon business strategies and policies to achieve organizational objectives, including providing experience, research, information and recommendations.
Communicate and demonstrate commitment to the credit union’s vision, values and strategies in a way that builds support and commitment from the employees.
Maintain open communication and cooperation with others to ensure effective teamwork, employee empowerment and motivation, and a friendly and efficient work environment, and consistent quality service.
Establish performance standards and evaluate performance of the lending team, to identify training and development needs, recognizing and rewarding lenders for achievements and personal and professional growth and development.
Develop strong alliances and relationships with partner organizations or vendors that contribute to organizational long-term growth and development of Access Credit Union.
Maintain current and relevant knowledge of industry trends and competitor products and strategies and identify and develop tactics that may impact the organization’s market position and member satisfaction.
Develop and promote programs and initiatives that will contribute to the growth and development of the credit union loan portfolios and recommend and monitor appropriate lending rates.
Monitor and develop lending processes that adhere to Policies and Procedures to mitigate lending risk and help achieve lending strategies of Access Credit Union.
Research and recommend changes to operations that improve consistency, efficiency and/or quality of service.
Lead and work collaboratively with the VP, Service Excellence and the Directors, Service Excellence to develop, implement, communicate, and monitor corporate and consumer initiatives relating to achievement of financial, sales and service objectives.
Establish lending performance targets for the Retail teams, based on corporate objectives; monitor performance and recommend action to improve growth/development of loan portfolio, and ensure credit delinquency remains at or below acceptable levels.
Coach and mentor direct reports to achieve results as well as observational coaching.
Maintain open communication, cooperation and regular contact with assigned business lines, providing direction, motivation and support as necessary.
Support Directors of Service Excellence in Resolving complex problems or member complaints referred to by staff or corporate office to ensure the needs of members, staff and credit union are met.
Report on organizational adherence to policy, compliance, privacy, applicable government regulations and legislation, and ensure appropriate internal controls are followed and reported on as required.
Collaborate with other department leaders; lead cross-functional project teams; promote changes in culture and business systems that will promote strategic goals within the organization.
Participate in management planning sessions; preparing and facilitating presentations or training as required.
Act as an ambassador for the Credit Union through professional and personal involvement in the community and / or Credit Union system.
Remain connected with the credit union’s history, supporting strategic goals.
Prepare regular reports for Senior Management as requested.
This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.