Director, Retail and Training

Coty • Miami, FL

80d

About The Position

The Retail and Education Director for Travel Retail Americas will drive the development and execution of best-in-class retail and education strategies across the Americas, with a strong focus on Latin America and the North American airports. The ideal candidate brings a blend of strategic vision, operational excellence, and a deep understanding of both regional markets and the unique demands of the travel retail environment.

Requirements

• Bachelor's degree in Business, Marketing, Education, or a related field; MBA is a plus.
• 7+ years of experience in retail, marketing and/or education roles.
• Demonstrated success in achieving commercial results through training, retail excellence, and team development.
• Fluent in English and Spanish (spoken and written) is mandatory; Portuguese is a strong plus.
• Must be able to travel frequently across the U.S., Latin America, and Canada (up to 50%).
• Deep understanding of travel retail dynamics, shopper behavior, and operator relationships.
• Proficient in digital training tools, reporting dashboards, and Microsoft Office suite.

Nice To Haves

• Prestige/luxury brand experience preferred, ideally within Travel Retail and Fragrance/Makeup categories.
• Proven experience managing teams and implementing education programs in the LATAM and U.S. travel retail markets.
• Must be autonomous, decisive, with strategic thinking.

Responsibilities

• Lead retail strategy and operations across LATAM, the U.S., and Canada Travel Retail markets.
• Drive retail excellence, ensuring high standards of customer service, merchandising, and in-store execution.
• Partner with sales and commercial teams to optimize door-level performance and conversion.
• Monitor KPIs across the region to drive growth and identify areas for improvement.
• Support and coach a team of Retail Managers and beauty advisors to deliver sell out targets.
• Design and execute tailored education programs that reflect brand identity and regional needs for Fragrances and Makeup.
• Lead a hybrid training strategy combining in-person coaching with digital platforms.
• Align training content with global brand guidelines, adapting for local relevance and effectiveness.
• Support and coach a team of field trainers and beauty advisors to deliver engaging consumer experiences.
• Manage and mentor a regional team of education and retail professionals across Latin America and North America.
• Collaborate with Sales, Marketing, Visual Merchandising, and HR to ensure alignment of goals and execution.
• Act as the key liaison between local markets and global education teams.

Benefits

• Option to work up to 50% of your month remotely.
• Diverse environment with a team of professionals who are passionate about their work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees