Director Restaurants

Invited-posted 13 days ago
Full-time • Manager
Farmers Branch, TX
5,001-10,000 employees
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The Director of Restaurants is responsible for overseeing daily food and beverage operations. This role supports the Director of Food & Beverage in ensuring exceptional member experiences, operational efficiency, and achievement of revenue and profit objectives. The Director of Restaurants works closely with the Director of Food & Beverage and Executive Chef to uphold service standards, safety protocols, and culinary excellence across all restaurant operations. In addition to managing day-to-day service operations, the Director of Restaurants plays a hands-on role during high and low-volume periods, stepping into service responsibilities to maintain smooth operations. This position oversees 1-4 F&B outlets, ensuring consistent quality, staffing coordination, and adherence to club guidelines. The Director will focus on optimizing member engagement and satisfaction, while driving key initiatives to enhance both the dining experience and financial performance

  • Maintain exceptional member relations and facilities by creating a high-quality environment through staffing, programming, service operations, and maintenance.
  • Communicate with members on both group and individual levels to ensure the club exceeds their expectations.
  • Ensure service recovery programs are in place, with staff properly trained to execute them effectively.
  • Ensure all expense control systems are in place with close monitoring of department expenses, including the revenue-to-payroll ratio, and utilize appropriate forecasting systems.
  • Complete scheduled inventories and ensure proper administration processes are followed.
  • Responsible for front-of-house scheduling to meet budgeted labor targets, ensuring proper controls on time reporting via time management systems.
  • Execute all menus, promotions, and programs as outlined by the Director of Food & Beverage in accordance with club standards.
  • Ensure compliance with federal, state, and local food sanitation and safety regulations. Stay knowledgeable about updated laws and guidelines and communicate this information to the staff.
  • Ensure daily walkthroughs are conducted in all front-of-house areas to maintain safety and cleanliness standards.
  • Assist in selecting and developing a qualified team of service excellence employees, ensuring they understand the relationship between Member service, satisfaction, and retention.
  • Develop employees for career advancement using performance reviews, cross-training, and developmental planning.
  • Create a work environment centered on teamwork, mutual respect, and member satisfaction, while focusing on the club’s revenue objectives.
  • Implement and execute specific training programs consistently and in a timely manner to ensure club staff provides quality service and products.
  • Attend staff meetings and hold weekly service training sessions. Perform line-ups twice daily, covering events and menu items.
  • Work with member committees to develop and implement member activities and events.
  • Collaborate with the Food & Beverage team to create and implement new ideas for enhancing Member experiences
  • A high school diploma or equivalent.
  • A minimum of 5 years in Club management or related role within the Food & Beverage industry.
  • Bachelor's degree.
  • Preferred certifications include Food Handlers Certificate, Alcohol Safety, ABC Certification, and CPR Certification.
  • Strong experience handling highly confidential material such as member and employee data.
  • Completion of all food & beverage online training modules: Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety.
  • Proficient in computer skills, including spreadsheet software, with strong communication abilities and demonstrated leadership skills
  • Medical, dental, and vision coverage
  • Life insurance
  • Short-term and long-term disability insurance
  • 401(k) retirement savings plan
  • Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members )
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