Director, Resiliency & Reliability Tech Risk Guide - Enterprise Services Risk

Capital One•McLean, VA

About The Position

The Enterprise Services Risk organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector. As a Technology Risk Guide Director on the Tech and Product Risk (TPR) team, you will support the Resiliency and Reliability Engineering (R2E) team. You will apply your risk management and analytical skills to some of our highest profile Risk Management, Technology, and Cyber projects. The focus of this role is to own the risk portfolio and lead the associated tech risk guide team. This means leading all risk efforts across R2E processes and controls including incident management, problem management, system reliability, resilience posture, enterprise architecture, and site reliability engineering (SRE). You will act as a thought leader across the TPR and R2E to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders and associates. You will provide direct tech risk guide services for our first line R2E teams, with a specific focus on resilience and reliability risks. Your contributions will drive organizational change through risk identification, measurement, analysis and reporting in order to better manage the company’s technology risks in an open and collaborative environment. Technology Risk Guides are experienced individuals that deliver value-added risk management services to our business partners. You will have a high level of exposure across lines of business and have the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company, particularly those related to resilience and reliability. Proficiency in Cyber and Technology risk management program development and management, with a strong understanding of resilience practices, incident and problem management, architecture governance, and control frameworks are key to success in this role. The successful candidate will be an experienced risk management professional who understands technology functions and organizations, with strong analytical, planning, strategic thinking, organizational and communication skills. In this role, you will:

Requirements

Bachelor’s Degree or Military experience
At least 7 years of experience in Cybersecurity, Technology, Risk Management, or External Audit, or a combination
At least 7 years of experience in project, process, or program management
At least 7 years of experience supporting, partnering, and interacting with internal or external business clients
At least 4 years of People Management experience

Nice To Haves

10+ years of experience in Cybersecurity, Technology, Risk Management, or Project/Program Management
Consulting experience with a Big 4 firm
5+ years of experience leading cross-functional tech and cyber risk management projects specifically within public cloud-based environments
3+ years of experience formally managing risks, governance, and controls for technology, digital products, and solutions
3+ years of experience in the Financial Services industry
Professional Certifications (AWS, Azure, GCP, CCSP, CCSK)
Risk Certifications (CRISC, CISA, CISM, CRCM, CAMS, CIPP, ABA Risk Management Certification)
Functional, in-depth knowledge of Cloud Environments, Cybersecurity tooling, SaaS, and enterprise technology platforms
Technical proficiency of resilience and reliability (incident management, problem management, measuring customer impact, architecture governance concepts)
Ability to set direction, delegate tasks, and influence cross-functional teams to deliver results

Responsibilities

Serve as a Technology Risk Director for the Resilience and Reliability Engineering (R2E) team to propel technology risk agenda and help CORE make informed decisions.
Build successful relationships with Tech and other team members to understand the impact of technology risk on critical business processes
Perform risk reviews during various processes such as Risk Control and Self Assessments (RCSAs), Process Level Assessments (PLA), Exceptions, Applications, Targeted Risk Assessments and recommend on risk mitigation activities.
Lead the risk reviews of all issues in the space, ensuring remediation plans are comprehensive, and executed in a timely manner based on commitments
Influence leaders within Tech, Compliance, Cyber Security, second line risk organizations, and Internal Audit on key technology risks and actions needed
Have the ability to identify the risks that need to be raised to leaders and share those topics in a concise and actionable delivery style
Conduct monthly risk reviews with the executives and support reporting for technology risk metrics
Develop risk analysis, perform deep dive investigations, and drive specific risk initiatives to minimize risk posture and strengthen overall control suite effectiveness
Design and support internal risk and control governance processes
Identify and implement continual tech risk program enhancements based on industry standards and best practices in alignment with Capital One’s strategic risk direction
Support the Enterprise Services (ES) Risk organization by implementing new and innovative ideas
Perform high context critical thinking and problem solving to address key Capital One challenges as we embark to deliver cutting edge Cloud and AI solutions