Director, Residential Programs - Hastings House

Economic Mobility Pathways, Inc•Boston, MA

47d•$85,000 - $87,000

About The Position

The Director, Residential Programs - Hastings House plays a critical leadership role in the operation and advancement of EMPath’s Hastings House Emergency Assistance Shelter. This position oversees the development and implementation of high-quality residential services and Mobility Mentoring practices. The Director ensures programmatic compliance, supervises staff, contributes to strategic goals, and promotes a safe and trauma-informed environment for families. The role demands strong collaboration with internal departments, as well as external stakeholders and funders.

Requirements

Leadership experience and ability to manage diverse teams.
Deep understanding of trauma-informed care, child development, and housing instability.
Strong communication and conflict-resolution skills.
Comfort working in high-pressure residential settings.
Experience with de-escalation, crisis intervention, and safety planning.
Familiarity with database systems and Microsoft Office.
Knowledge of labor laws, hiring practices, and program budgeting.
Bachelor’s degree in a related field required; Master’s degree preferred.
Minimum 2 years of supervisory experience.
Minimum 2 years of experience in a residential facility required.

Nice To Haves

Bilingual skills in Spanish or Haitian-Creole preferred.

Responsibilities

Oversee day-to-day residential operations to ensure compliance with EMPath and EOHLC policies.
Supervise, coach, and evaluate Program Supervisors and Program Mentors using the Mobility Mentoring® model.
Conduct audits of APRICOT and ETO databases to monitor participant outcomes and service quality.
Develop and manage departmental work plans and budgets in coordination with leadership and finance.
Lead weekly team meetings and facilitate cross-functional collaboration with Housing, Facilities, and Food Services.
Ensure timely rehousing of participants and oversee required housing documentation.
Provide direct service coverage as needed and maintain regular presence in the shelter environment.
Lead staff onboarding, training, and ensure annual internal training compliance (40 hours per staff).
Participate in strategic planning, internal/external presentations, and special projects with the Center for Learning and Practice (CLP), and Research & Evaluation (R&E).
Serve as on-call leadership support on a rotating basis.
Represent EMPath in external meetings and partnerships.