Director Residential Operations

Ablelight•St. Louis, MO

About The Position

The primary responsibility is to lead the team that delivers person centered care and services to those we support in a residential setting to fulfill our purpose for existing “We believe the world shines brighter when people with developmental disabilities achieve their full potential.” The above reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Requirements

Knowledge – serving others, giving & receiving feedback, holding self & others accountable.
Skills – collaboration, listening skills, conflict resolution, and leveraging technology to the fullest.
Ability – quality and continuous improvement of self and processes.
Education: Bachelor's degree in related field or equivalent experience required.
Experience: Five to Seven years of previous experience in a work position, volunteer/community role, or educational setting that focuses on serving and helping others.
Five plus years of leadership experience in a related field leading a dispersed team over a broad geography and proven success with market growth.
Travel/Flexibility: Ability to be flexible on hours and residential settings in your local community to assist colleagues and those we serve.

Responsibilities

Talent, Leadership & Results
Align the passion and talents of others and create an environment where individuals and teams can thrive.
Focus areas include: empower leaders, teams, and promote collaboration with operational leaders, human resources, quality, and nursing
attract and hire leaders welcoming, onboarding, and mentoring new leaders on the team
develop your team by coaching in the moment, identifying training and development needs and programs as part of Quarterly Connections.
facilitation of regular meetings and assuring required trainings are completed and documented for the support of People We Serve (PWS) and quality, compliance expectations
show recognition and appreciation
remove barriers, achieving results, and high levels of employee engagement.
Actively supports quality through preparation and participation in state licensing survey as required and specifically in walk-though, exit meetings, and responses required.
Maintains a focus on metrics and budget to positively support area and state business results.
Demonstrates positive leadership behaviors leading the way through individual behavior.
Act as an escalation resource for any colleague, person we support, or patient & guardian in the home if local leadership efforts to resolve a topic are not successful.
Bring recommendations forward related to quality and process improvements for our employees and those we serve to enhance standard operating procedures.
Growth
Develops plans that grow our residential services in their market and achieves our balanced scorecard results, through strong and collaborative working relationships with colleagues, leadership, PWS (People We Serve) and their parents and guardians, and corporate partners.
Consistently reviews to assure working knowledge of regulations & updates. Identifying opportunities and needs for additional reimbursement opportunities and compliance.
Ensures standard AbleLight operating procedures are followed to scale growth and achieve quality.
Community Relationships & Quality
Seeks data from internal and external resources, participates in local community organizations, professional groups, and industry memberships to ensure quality-focused, efficient delivery of person-centered care and services to those we are blessed to serve.
Responsible for coordination, oversight of nursing, quality, and operational leadership within operational scope, in collaboration with the person supported, parents & guardians, external clinical or local/state representative & providers, and internal partners.
Ensure timely, comprehensive, and objective documentation fully using AbleLight’s health information technology, human resource technology, and financial technology.
Complete all individual training and development and direct Managers in adherence to training of direct reports within scope as required by local, state, federal and AbleLight policies and procedures.
Ensures all related state and local licensing, regulations, and expectations are implemented consistently across the homes in their area of accountability.