Director Rental Operations

SIXT • Chicago, IL

2d • $100

About The Position

Are you a strategic leader with a passion for operational excellence? At SIXT, the Director of Rental Operations plays a pivotal role in driving performance across the region. In this high-impact role, you’ll lead business-critical initiatives, partner with underperforming locations, and help shape the future of our leadership pipeline. You’ll bring expertise in operations, talent development, and strategic execution — and be part of a team that’s transforming mobility every day, with a salary of at least $100.000 plus bonus of $22,000 paid out quarterly. Apply now!

Requirements

• You hold a Bachelor's degree with at least 2 (junior) or 3 (senior) 3 years of experience in sales and customer service, plus 2 years in a supervisory role (or 5 years' work experience without a degree, including 2 years as a manager in car rental) of relevant experience.
• You possess good supervisory skills, strong communication skills, including the ability to communicate in other languages (as a plus), and have exceptional interpersonal and relationship-building abilities.
• You are highly organized and have excellent customer service skills.
• You must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• You are at least 18 years old, have a valid driver's license with a clean record, and can work 40 + hours per week, including day/evening shifts.

Nice To Haves

• the ability to communicate in other languages (as a plus)

Responsibilities

• Drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently.
• Lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline.
• Deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations.
• Execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs.
• Lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions.
• Oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards

Benefits

• Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401k for your financial future
• Benefit from PTO, sick leave, and a balanced work-life schedule
• Participate in a performance-based branch bonus plan
• Access support whenever needed through our Employee Assistance Program
• Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Director