Director Rental Operations

Sixt • New York, NY

105d • $130,000

About The Position

As a Director Rental Operations at SIXT, you will lead your team, manage the fleet, and ensure top-quality service. This high-impact role involves driving performance across the region, leading business-critical initiatives, and partnering with underperforming locations. You will bring expertise in operations, talent development, and strategic execution, playing a pivotal role in shaping the future of our leadership pipeline.

Requirements

• Bachelor's degree with at least 2 (junior) or 3 (senior) years of experience in sales and customer service, plus 2 years in a supervisory role, or 5 years work experience without a degree, including 2 years as a manager in car rental.
• Good supervisory skills and strong communication skills, including the ability to communicate in other languages (as a plus).
• Highly organized with excellent customer service skills.
• Authorized to work in the United States without requiring work authorization sponsorship now or in the future.
• At least 18 years old with a valid driver's license and a clean record, able to work 40+ hours per week, including day/evening shifts.

Responsibilities

• Drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently.
• Lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline.
• Deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations.
• Execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs.
• Lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions.
• Oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards.

Benefits

• Comprehensive Health & Insurance including medical, dental, vision, life insurance, critical illness, hospital indemnity, pet insurance, and 401k.
• Paid Time Off & Sick Leave.
• Participation in a performance-based branch bonus plan.
• Access to Employee Assistance Program.
• Employee-only rental rates with family rental options and exclusive discounts.
• Full uniform with weekly dry cleaning services at no cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Rental and Leasing Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees