Director Rental Operations

Sixt • New York, NY

122d • $115,000

About The Position

Are you a strategic leader with a passion for operational excellence? At SIXT, the Director of Rental Operations plays a pivotal role in driving performance across the region. In this high-impact role, you'll lead business-critical initiatives, partner with underperforming locations, and help shape the future of our leadership pipeline. You'll bring expertise in operations, talent development, and strategic execution — and be part of a team that's transforming mobility every day, with a salary of at least $115,000 plus bonus of $55,000 paid out monthly. Apply now!

Requirements

• Bachelor's degree with at least 2 (junior) or 3 (senior) years of experience in sales and customer service.
• At least 2 years in a supervisory role or 5 years' work experience without a degree, including 2 years as a manager in car rental.
• Good supervisory skills and strong communication skills, including the ability to communicate in other languages (as a plus).
• Highly organized with excellent customer service skills.
• Must be authorized to work in the United States and not require work authorization sponsorship.
• At least 18 years old with a valid driver's license and a clean record.
• Ability to work 40+ hours per week, including day/evening shifts.

Responsibilities

• Drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently.
• Lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline.
• Deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations.
• Execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs.
• Lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions.
• Oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards.

Benefits

• Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401k.
• Paid Time Off & Sick Leave.
• Participate in a performance-based branch bonus plan.
• Access support through our Employee Assistance Program.
• Benefit from employee-only rental rates, with family rental options and exclusive discounts.
• Receive a full uniform with weekly dry cleaning services at no cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Rental and Leasing Services
• Education Level: Bachelor's degree