Director, Relationship Manager - Client Service
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About The Position
BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars: Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management. The Client Experience Delivery Team (CXD) is a pillar within BlackRock's Client Experience division and is responsible for delivering a dedicated onboarding and servicing experience to the firm's institutional clients including Financial Institutions. The team's role within the Client Experience division is to drive the delivery of superior client experience for our clients, whilst ensuring we help build scale and evolve BlackRock's overall client servicing capabilities. CSOs are dedicated client servicing leads for an assigned group of Financial Institution clients. CSOs build deep and trusting relationships with the client from a very early stage of the firm's overall relationship and continue this partnership into an ongoing dedicated servicing role. By working with the firm's most complex and demanding clients, CSOs will challenge themselves to understand intricate operating models and unique servicing requirements in order to provide a differentiated client experience. Through proactive engagement CSOs will have the satisfaction of delivering the best of BlackRock to clients with the goal of exceeding their servicing expectations.
