Director, Relationship Management

About the position

As the Director, Relationship Management, you will lead one or more existing business lines with a strategic global client, driving growth and profitability while expanding client relationships. Collaborating with broader leadership, you will focus on sales, client relationships, and strategy, ensuring alignment with overall business unit goals.

Responsibilities

• Lead a key business line supporting a global strategic client located in Bentonville, AR.
• Direct business development and sales efforts within the business line while ensuring alignment with the overall business strategy.
• Develop and conduct regular business reviews with the client and developing long-range account plans with all internal stakeholders.
• Gain exposure to upward management and cross-functionally for collaboration and support.
• Leverage day-to-day interactions and relationships to help drive the Fiserv relevance and uncover areas of potential growth.
• Coordinate and complete regular and ad-hoc client metric reporting, analysis, and applicable recommendations for a major existing client.

Requirements

• 9+ years of experience in Business Development and Account Management roles supporting global clients growth strategy.
• Bachelor's degree or an equivalent combination of education, work, and/or military experience.

Nice-to-haves

• Master's degree.
• Experience working in the Financial Technology, Financial Services, or Payments industry.

Benefits

• Paid holidays and generous time off policies, including Recharge & Refuel time for qualifying associates.
• Free counseling through our EAP.
• Competitive salaries and the Fiserv 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Living Proof program where you can exchange points for a variety of rewards.
• Medical, dental, vision, life and disability insurance options.
• Well-being resources through our Fuel Your Life program.
• Training, development, certification, and internal mobility opportunities.
• Employee Resource Groups that promote a diverse and inclusive culture.