Director, Relationship Management

Compass Retirement Consulting Group/Compass 360, LLC • Stratham, NH

94d

About The Position

The Director of Relationship Management will be expected to lead a team of Relationship Managers in establishing and nurturing strong relationships with clients, advisors, and other stakeholders. A deep understanding of retirement plans, exceptional interpersonal skills, and a proven track record of effectively managing client relationships within the retirement plan industry is required.

Requirements

• Bachelor's Degree in accounting, finance, or related field with at least 10 years of progressive related experience in retirement plan compliance.
• Experience managing and training staff effectively.
• Strong verbal and written communication skills using clear and grammatically correct language.
• The ability to problem solve, be pro-active, and demonstrate initiative.
• Robust time management and organizational skills with the ability to multi-task required.
• Comprehensive knowledge and understanding of retirement plans and record-keeping platforms.
• Ability to work both independently and in a collaborative team environment.
• Superb attention to detail with the ability to meet deadlines.
• Experience using FTW, Pension Pro, Excel, and other retirement plan verification and calculation software platforms is required.

Responsibilities

• Cultivate and maintain strong relationships with existing clients, acting as the primary point of contact for all escalated matters related to retirement plan services and solutions.
• Ensure clients thoroughly understand their retirement plan goals, objectives, and requirements by providing training, written standard operating procedures, and best practices.
• Provide insights and recommendations to align Compass services with client needs.
• Utilize a consultative approach to offer expert advice and solutions, guiding clients in making informed decisions that optimize their retirement plan offerings and ensure ongoing compliance.
• Develop, lead, and guidelines and templates for annual plan reviews, including fiduciary reviews to ensure plans remain competitive, compliant, and aligned with clients’ evolving needs.
• Act as the escalation point for addressing client concerns and issues, collaborating with internal teams to provide timely and effective resolutions.
• Provide templates for clients that include insight and education into industry best practices, regulatory updates, and trends, fostering their understanding of retirement plan dynamics.
• Collaborate with internal teams including sales, onboarding, billing, compliance, and operations to ensure seamless service delivery and exceptional client experiences.
• Establish and monitor key performance metrics related to client satisfaction, retention, and revenue growth. Take proactive measures to achieve and exceed targets.
• Remain current on all relevant retirement plan regulations, including ERISA, IRS, DOL, SEC, and Secure 2.0 guidelines, and ensure Compass is consistently in compliance with clients’ plans.
• Develop and maintain internal policies and procedures that align with current retirement plan regulations and best practices, fostering a culture of compliance throughout the organization.
• Collaborate with vendors and plan sponsors to ensure activities align and are in compliance with requirements and contractual agreements.
• Prepare regular reports and presentations for senior management detailing the status of retirement plan compliance initiatives, key metrics, and any emerging compliance issues.
• Collaborate with senior management to formulate long-term strategies that enhance retirement plan compliance and align with the organization’s goals.
• Utilize data analysis tools to monitor activities and identify trends or anomalies that might indicate non-compliance. Take proactive measures to address issues as they arise.
• Manage a team of Relationship Managers and Team Leaders to ensure annual plan testing and compliance, including annual performance reviews and performance improvement plans when necessary.
• Collaborate with the Partner, Director of Compliance, and others to ensure changes to best practices and other initiatives are being met.
• Other tasks as requested.

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees