Director, Rehabilitation Services

Kaiser Permanente • Fontana, CA

98d

About The Position

In addition to the responsibilities listed below, this position is also responsible for directing leaders of multidisciplinary teams in the provision of and/or providing rehabilitation services (e.g., physical therapy, occupational therapy, speech therapy); planning the allocation of resources for rehabilitation services (e.g., physical therapy, occupational therapy, speech therapy) daily operations; proactively monitoring and driving rehabilitation services teams clinical competency in evidence-based care and compliance with all licensure and documentation requirements within a service area and/or across departments; providing strategic direction and support for rehabilitation services clinical initiatives and training and education programs; and championing collaborations with interdisciplinary teams and physicians on the clinical program development and implementation of rehabilitation services clinical practice and shared models of care.

Requirements

• Masters degree in Physical Therapy, Occupational Therapy, or Speech Therapy.
• Minimum eight (8) years of experience in clinical rehabilitation therapy or a directly related field.
• Minimum two (2) years of experience managing operational or project budgets.
• Minimum three (3) years of experience in a leadership role with direct reports.
• Occupational Therapist License (California) required at hire OR Physical Therapist License (California) required at hire OR Speech-Language Pathologist License (California) required at hire.
• Basic Life Support required at hire.
• National Provider Identifier required at hire.
• PECOS Enrollment within 6 months of hire.

Nice To Haves

• Knowledge of Rehabilitative Therapies.
• Health Care Compliance.
• Maintain Files and Records.
• Health Care Data Analytics.
• Talent Management.
• Intercultural Skills.
• Crisis Management.
• Mentoring and Coaching.
• Resource Management.
• Time Management.
• Service Focus.
• Patient Safety.
• Strategic Program Management.
• Quality Improvement.
• Quality Assurance and Effectiveness.
• Clinical Quality Expertise.
• Patient Assessment.
• Care Coordination.
• Patient Advocacy.
• Patient Education.

Responsibilities

• Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others.
• Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement.
• Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs.
• Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams.
• Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives.
• Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.
• Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion.
• Translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies.
• Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues.
• Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources.
• Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.
• Demonstrates clinical expertise by developing, influencing, and implementing clinical standards and protocols within a service area and/or across departments.
• Shapes the development and implementation of evidence-based practice standards for one or more medical centers within a service area.
• Leads the monitoring and evaluation of related outcomes and provides oversight and recommending improvements on trainings.
• Drives strategies to ensure ongoing professional development for clinical staff within a service area and/or across departments.
• Identifies external developments in the field of therapy services and provides opportunities to participate in educational and clinical development.
• Leads teams in maintaining a safe and compliant care practice by directing compliance with federal, state, and local regulations.
• Defines policies and procedures in alignment with external requirements and anticipates and proactively addresses compliance risks.
• Identifies needs and purpose for regulatory and administrative reporting, sharing information from reports within a service area.
• Sets standards for identifying and mitigating potential risks to patient, staff, and member safety through the development and implementation of safety protocols.
• Implements, evaluates, creates, and updates policies and procedures within a service area to ensure effective reporting and management of safety hazards.
• Provides oversight and guidance on maintaining confidentiality and security for all patient, staff, and member records and information.
• Drives efficient and effective operations management by planning allocation of resources within a service area in alignment with financial targets.
• Executes strategic decisions to improve processes that drive department resource management affordably and efficiently.
• Oversees the analysis of performance metrics to assess performance within a service area and/or across departments.
• Directs strategic planning, staffing, budget, and performance discussions within a service area.
• Oversees patient care practices by conducting and/or directing leaders of teams across departments to conduct comprehensive assessments of patient condition and needs.
• Forecasts trends in patient needs and preferences to contribute to the development and execution of multi-disciplinary, patient-centered care programs.
• Integrates expert knowledge of patient safety and care practices across fields to design and implement industry-leading patient care programs.
• Standardizes criteria for determining medical necessity and need for continued care based on rate of progress.
• Champions a culture of patient advocacy and continuous assessment of patient needs.
• Establishes guidelines for care plan modifications within a service area.
• Aligns departmental discharge policies within a service area with current best practices.
• Leads service quality improvement initiatives by driving strategy within a service area and/or across departments.
• Directs the resolution of highly complex service/care issues, unusual occurrences, and patient complaints/grievances.
• Ensures the organization maintains a competitive position in the health care industry by maximizing access, improving efficiency, and maintaining quality outcomes.
• Drives collaboration with key stakeholders within a service area to drive organizational transformation.
• Drives the development and implementation of new products and services that align with company goals.

What This Job Offers

• Career Level: Senior
• Industry: Ambulatory Health Care Services
• Education Level: Master's degree