Director, Regional Center Services

Golden Gate Regional Center • San Francisco, CA

2h • Hybrid

About The Position

GGRC is looking to hire a Director. Regional Center Services to lead and oversee the agency’s Lanterman Act (Ongoing) case management efforts. The RCS Director position is charged with developing and facilitating a team of Managers and other specialty staff to support the efforts of GGRC Social Workers. The position provides consultation and support on the most challenging and complex situations of those served by the agency. The position reviews and implements efficient and effective work processes related to laws, regulations, directives and the agency’s strategic plans and goals. This position will be based out of our office in San Francisco (Possibility of working from San Mateo or Marin Offices) in a hybrid schedule. This role will require some local travel within the Counties of San Francisco, San Mateo and Marin. In addition, occasional travel to sites throughout California maybe required. Access to a reliable and registered automobile is required.

Requirements

• Master’s degree in social work or related human services field
• 10+ years post-graduate work with the developmentally disabled
• 5+ years in supervision at a social service or similar agency providing case management services
• 3+ years’ experience working in a Regional Center
• Written communication: ability to develop standard business communications, using proper grammar, spelling and punctuation
• Oral communication: ability to convey complex information and ideas in a clear, concise and professional manner
• Ability to operate basic office equipment, including scanners, copiers, faxes, phones
• Ability to lead large, multidisciplinary teams through complex organizational and regulatory changes.
• Ability to interpret and operationalize complex statutes, regulations, and DDS directives.
• Strong analytical and systems-thinking skills to assess trends and program effectiveness.
• Demonstrated proficiency with the office technology and productivity tools and data systems.
• Ability to interpret and apply a variety of legal requirements and policy standards
• Ability to prepare statistical and narrative reports
• Strong negotiation skills to balance organizational priorities while achieving effective outcomes.
• Knowledge of budgeting processes
• Knowledge of the social and developmental needs of the population served and community resources
• Knowledge of the principles of advocacy and community organization
• Knowledge of case management philosophies, techniques and procedures
• Understand and adapt strategies to drive agency mission
• Implement systems to establish quality service standards
• Conduct needs assessment through problem identification and analysis
• Think critically in decision making and problem solving; actively explore the pros and cons of options that will impact the Agency as a whole
• Take initiative and be proactive in improving performance
• Build partnerships and trusts through collaboration, active listening and an openness to new ideas
• Understand and effectively react/adapt to multiple and competing priorities on the job; use knowledge and expertise to focus on key job outcomes
• Provide team with direction and purpose focused on client outcomes and values
• Coach and support staff by making self accessible and providing real-time feedback
• Empower staff on assessment of ability
• Address performance and hold people accountable
• Demonstrate respect and cultural awareness; effectively manage own reactions
• Serve as a resource and mentor on service coordination and meaningful choice

Nice To Haves

• Experience in multi-cultural settings and/or multi-lingual capacity

Responsibilities

• Oversees all Social Work activities including Lanterman Services (for ages 3 and older) and the Self-determination Program.
• Serves as a member of the Management Advisory Committee, contributing to agency-wide strategic and operations decision making.
• Coordinates with Executive Director, Department Directors, and other key staff on all aspects of case management for individuals served by the regional center who are 3 years old and older.
• Informs organizational restructuring decisions based on growth in those served, their evolving needs and developments in service options.
• Assess, review, and approve funding requests, including but not limited to, Service Code 024 (Purchase Reimbursements), Help Fund requests, and other specialized funding for individuals served, ensuring alignment with GGRC policies and Purchase of Service Guidelines.
• Models, practices and teaches Person Centered Thinking, Planning and Action.
• Reviews changes in statutes, regulations, Department of Developmental Services (DDS) Directives and best and promising practices and leads efforts to implement and streamline responses to these changes.
• Coordinates and oversees the on-call coverage for the Regional Center Services.
• Interview, Hire, Train, and Supervise staff
• Provide staff with guidance and feedback on performance
• Hold regular group, department, and individual staff meetings to disseminate information and provide opportunities for feedback on operations
• Manage workflow ensuring individual and Department goals are being met
• Assure the development and implementation of in-service and leadership training for case management staff
• Recommend specific training and conferences for staff to attend and continuing activity for professional expertise
• Establish and maintain current agency policies pertaining to the responsibilities of the Social Work Services Department, including oversight of revisions to the agency’s Case Management Manual
• Acts as Executive Director Designee for exceptions to the agency’s Purchase of Service Guidelines
• Develops and maintains metrics for development, documentation and evaluation of the effectiveness of all case management services
• Provide Leadership in the development and delivery of social work and case management service provided
• Review and maintain current with the professional literature
• Review proposed laws and regulations and give input as necessary
• Ensures compliance with applicable Federal, State and Local Laws and Regulations
• Represent the agency in community committees, efforts and planning groups, as appropriate
• Facilitate Community trainings and presentations
• Attend and participate in GGRC Public Meetings as requested and as appropriate.
• Attend quarterly meetings of the Directors Group of Association of Regional Center Agencies (ARCA)
• Participate in special projects, and assist with additional duties or tasks, as assigned
• Maintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act

Benefits

• We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage
• 10% employer contribution to a 403(b) retirement account to help you save for the future!
• GENEROUS TIME OFF BENEFITS!!!
• No really, we mean generous:
• 13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees