Director, Regional Branch Experience

State Employees Federal Credit Union • Syracuse, NY

128d • $97,000 - $120,000

About The Position

As a Director, Regional Branch Experience, you will serve as the face of Broadview in the community, balancing hospitality with operational excellence. You'll cultivate a people-first culture, drive business results, and build strong community relationships that support Broadview's long-term growth.

Requirements

• Associates degree from an accredited institution or equivalent combination of experience and education.
• 5-7 years of progressive leadership experience, including direct branch management.
• 3-5 years of sales and service experience; financial services industry experience preferred.
• Track record of leading high-performing teams in a service-driven environment.
• Strong business acumen with comfort in performance metrics, technology, and operational oversight.
• Proven ability to lead teams through change and deliver strong performance outcomes.
• Commitment to hospitality, community engagement, and employee experience.
• Strategic mindset with the ability to connect vision to execution.
• Ability to travel throughout the assigned region.

Nice To Haves

• Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

Responsibilities

• Nurture a people-first hospitality environment where every member interaction reflects care, attentiveness, and respect while ensuring consistently exceptional experiences.
• Ensure branches operate with consistency, accuracy, and efficiency through strong process management, audit readiness, and service standards.
• Inspire, coach, and empower your team through regular in-person engagement, clear goal setting, and ongoing development and succession planning.
• Drive member and product growth by aligning local execution with organizational strategy across lending, digital adoption, and deposit engagement.
• Serve as a visible and trusted partner in the community by building local relationships that foster member acquisition, partnerships, and brand loyalty.
• Create a high-performance culture by setting clear expectations, recognizing contributions, and addressing gaps with clarity and support.
• Partner cross-functionally to drive shared outcomes, enhance member value, and reduce operational friction.
• Equip branch leaders with the tools, training, and autonomy needed to meet the needs of their teams and members effectively.

Benefits

• Compensation: $97,000 - $120,000, plus a competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees