Director, Quality Operations

Deckers • Goleta, CA

391d • $185,000 - $195,000

About The Position

The Director of Quality Operations at Deckers Brands serves as the primary contact for product quality across all brands and global markets. This role focuses on creating a unified quality organization by collaborating with sourcing and operations teams, ensuring that customer feedback is integrated into product improvements, and managing quality issues effectively. The position emphasizes the importance of diversity and inclusion, aiming to create an environment where all employees can thrive and contribute to the company's success.

Requirements

• 15+ years of progressive experience in the footwear industry, preferably in athletic/technical performance and lifestyle.
• 10+ years in a quality-related leadership role within the footwear industry.
• Proficient in quality audit processes and global compliance demands.
• Understanding of material physical properties and commercial risk management.
• Knowledge of product construction and performance attributes.
• Ability to navigate cultural differences effectively.

Nice To Haves

• Experience in a global company with a focus on quality operations.
• Strong problem-solving skills under pressure.
• Ability to maintain composure during crises.

Responsibilities

• Understand customer feedback regarding product quality and identify improvement opportunities.
• Manage and resolve quality issues across global markets and distribution centers.
• Drive closure to validated quality issues from markets and consumers efficiently.
• Validate and assess the scale and severity of quality issues, aligning on root causes and action plans.
• Lead communication of quality issue status across brands, markets, and operations teams.
• Constructively lead stakeholders through the quality issues management process.
• Create and evolve a unified global quality organization.
• Define and evolve product excellence systems and tools.
• Establish a consistent quality operating platform and supporting tools.
• Educate and train teams on quality-related knowledge for continuous improvement.

Benefits

• Competitive pay and bonuses to reward success and foster career development.
• Financial planning and wellbeing support for employees' financial goals.
• Time away from work for health and family needs.
• Generous discounts and community-based programs as perks.
• Extensive opportunities for personal and professional development.
• Comprehensive health and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Apparel Manufacturing
• Education Level: No Education Listed