Director, Quality Assurance

Store • Saint Louis, MO

1d • Hybrid

About The Position

The Director of Quality Assurance plays a crucial role in ensuring Build-A-Bear delivers high-quality products and services to our guests. This role directly impacts our competitiveness, financial performance, and ability to meet the expectations of guests and regulators.

Requirements

• Bachelor's degree in quality management, engineering or a related field
• Minimum 10 years of experience Quality Assurance work within a retail or laboratory environment
• Expert knowledge in test protocols, packaging regulations, and manufacturing processes
• Quality Management Systems (QMS)
• Industry knowledge (best practices, ISO standards, etc)
• Regulatory Compliance knowledge is current and relevant
• Project Management skills
• Auditing skills
• Supervisory experience

Nice To Haves

• 15 + years experience
• Toys or Children’s Retail product experience
• The ability to deal with abstract concepts, systems, and ideas
• Organized self-disciplined approach to producing timely results that are high quality and accurate
• An analytical, inquiring, and critical mind that solves complex problems
• Can consider all possibly related facts and potential issues
• Intellectual confidence
• Able to weigh all decisions carefully and thoroughly, based on expertise to avoid risk

Responsibilities

• Develop and communicate quality standards for all Build-A-Bear Workshop locations
• Develop vendor relations
• Interface with laboratory partners
• Quality audits and inspections
• Identify and trouble shoot quality issues
• Risk management
• Data analysis and reporting
• Cross-functional collaboration
• Product release and compliance verification

What This Job Offers

• Job Type: Full-time
• Career Level: Director