Director, Quality Assurance

StoreSaint Louis, MO
1dHybrid

About The Position

The Director of Quality Assurance plays a crucial role in ensuring Build-A-Bear delivers high-quality products and services to our guests. This role directly impacts our competitiveness, financial performance, and ability to meet the expectations of guests and regulators.

Requirements

  • Bachelor's degree in quality management, engineering or a related field
  • Minimum 10 years of experience Quality Assurance work within a retail or laboratory environment
  • Expert knowledge in test protocols, packaging regulations, and manufacturing processes
  • Quality Management Systems (QMS)
  • Industry knowledge (best practices, ISO standards, etc)
  • Regulatory Compliance knowledge is current and relevant
  • Project Management skills
  • Auditing skills
  • Supervisory experience

Nice To Haves

  • 15 + years experience
  • Toys or Children’s Retail product experience
  • The ability to deal with abstract concepts, systems, and ideas
  • Organized self-disciplined approach to producing timely results that are high quality and accurate
  • An analytical, inquiring, and critical mind that solves complex problems
  • Can consider all possibly related facts and potential issues
  • Intellectual confidence
  • Able to weigh all decisions carefully and thoroughly, based on expertise to avoid risk

Responsibilities

  • Develop and communicate quality standards for all Build-A-Bear Workshop locations
  • Develop vendor relations
  • Interface with laboratory partners
  • Quality audits and inspections
  • Identify and trouble shoot quality issues
  • Risk management
  • Data analysis and reporting
  • Cross-functional collaboration
  • Product release and compliance verification
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